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markbot
August 25, 2022
Question

1Password 8 not working in some Mac user accounts

Dear Helpers,

Got v8.8 up and running well, so far so good.

Except --

I have multiple user accounts on my iMac and v8 won't open up in at least one of them, which happens to be an Admin account. I tried giving it Read/Write access to the app, but no joy.

I get two error messages:

  1. 'The Application "1Password.app" cannot be opened.'

  2. '..cannot be opened because of a problem.
    Check with the developer to make sure .. works with
    this version of macOS. You may need to reinstall the
    application. Be sure to install any available updates for
    the application and macOS.

    Click Report to see more detailed information and
    send a report to Apple.'

    (Note: in message #2, the two dots appear in message text as written, and not "1Password.app")

As I say, v 8.8 works flawlessly (including in browsers) in another Standard Mac user account.

Any thoughts as to what I might try?

Thanks,

-Mark


1Password Version: 8.8
Extension Version: 2.3.5
OS Version: 10.15.7
Browser:_ Firefox 103.0.2/Safari
Referrer: forum-search:https://1password.community/search?Search=user%20accounts%20mac

33 replies

1p_jac
1Password Employee
1Password Employee
January 16, 2023

Hi @markbot

I'm sorry to hear this bug has popped back up again when updating to the latest version of 1Password on your Mac. Although this bug has happened here again, we've released a fix for this in version 8.9.12 so you shouldn't experience this again moving forward.

1Password for Mac Releases: We’ve fixed an issue where 1Password could crash when opened if the app was updated by a different user account.

The updater in version 8.9.11 (which I presume was the production version you were updating from) is responsible for installing 8.9.12, which is why the permissions were set awkwardly again despite a fix being available in the newest version. We've also since released version 8.9.13 with a small unrelated fix, so could you try updating to the latest version and see if you still bump into this permissions issue on your Mac?

(Also siding with Andrew here with "behaviour" 😅)

markbot
markbotAuthor
January 16, 2023

True confession: I applied the fix in Terminal, but I'm not even sure which version I applied it to.

I'm running 8.9.13 (on the production channel) now and all's fine.

-mb

P.S. Your "behaviour" noted. Here in the USA, we can thank Noah Webster, who codified a spelling in our country which was deliberately different from that of Great Britain and the Empire, including what he may have thought was a superfluous 'u' in behavior and colour.

It's all good, I can understand you folks at least 50% of the time. :-)

1P_Dave
1Password Employee
1Password Employee
January 17, 2023

@markbot

I'm happy to hear that all is fine now. 😄

The issue should now be fixed moving forward. If you do run into any further issues then let us know.

-Dave