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June 10, 2022
Question

1Password 8. Why does it keep popping up to the foreground every time I click on something?

  • June 10, 2022
  • 20 replies
  • 2111 views

Maybe I missed something. I just upgraded to 8 a couple of days ago after erasing/reinstalling on my external hd. Downloaded, installed and it seemed alright for a few moments. Now the 1Password window keeps jumping to the front of the display nearly every time I click something on a web page? Really, really annoying. This is not restricted to sites where there may be some kind of login screen. Literally every page I go to the 1Pword 8 main window jumps to the front. I've nearly archived 2 logins, which I use very often, simply because it popped up when I was typing something. Any ideas as to what might be causing this?


1Password Version: 8.7.1
Extension Version: 2.3.5
OS Version: macOS 12.5

20 replies

1P_PeterG
Community Manager
June 10, 2022

Hi @jdiv726, thank you for raising this issue. This certainly doesn't sound like what I'd expect, and I'll be happy to learn more about it so we can help.

You mentioned:

Literally every page I go to the 1Pword 8 main window jumps to the front.

To make sure I understand correctly: is this the 1Password 8 for Mac app (the full desktop app), or is it the browser extension (the 1Password icon in your browser's toolbar) that jumps to the front of your screen?

Whatever the case, we of course want you to be able to invoke 1Password when you need it and have it stay out of the way when you don't. Thanks again for letting us know about this - I'll look forward to your reply.

June 11, 2022

Hi,

I have the same problem here on the 2 different MacBookPro, one i7-2019, one in M1Pro.
My only work around is to quit 1Password and relaunch it.
It happens at least once a day.

Next Time it happens I'll record the screen.

June 11, 2022

Hi Peter. Yes, it is the desktop app window that keeps jumping to the front. I'm not sure what would be triggering it. I only have 8 on one computer right now so it's not earth-shattering. Just really annoying.

July 5, 2022

I was able to reproduce the issue.

It happens with 2 1Password paid accounts, 1 vault in each.
When one account/vault is unlocked but not to other, I use the drop down selector (top left), select the account locked (with the corresponding icon) and unlock the 2nd account. From there, 1Password UI dissapear in the background upon any click I can do. The click is not account for like copy a password/OTP doesn't actually copy, it does nothing.

1Password for Mac 8.7.3
80703002, on PRODUCTION channel

Work around: quit 1Password app and run it again.

1P_Tommy
1Password Employee
July 6, 2022

@bitonio

Interesting. I have not personally seen this behavior. So thanks for sharing what worked for you. Maybe it will help others too.

@jdiv726

The only thing I noticed is I am using 12.4 along with Safari 2.3.6. Oh I am also on our nightly. Out of curiosity on my part can you check for updates to 1Password for Safari? Does that help? If things are working for you that's great. it has been a few days since we last heard from you.

September 13, 2022

I am also having the "jumps to forefront" issue with the Desktop app. Essentially the app is continually asking to unlock (although I think I'm not doing anything to trigger that).

1Password for Mac 8.9.4
80904044, on PRODUCTION channel

1Password for Safari 2.3.7 on both Safari and Chrome

1P_Dave
1Password Employee
September 22, 2022

@jacoblyles

I'm sorry to hear that 1Password is randomly jumping to the foreground. Can you try restarting your Mac to see if that resolves the issue for you? If it doesn't then I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

November 10, 2022

I'm on 1Password for Mac 8.9.9 (80909006) now. This seems to not be happening anymore.

andrew_l_1P
1Password Employee
November 17, 2022

Thanks for the update, @jacoblyles, I'm glad to hear it! If you do notice it again, feel free to send over that diagnostic report and we can take a look. 🙂

December 1, 2022

I just updated last weekend and am seeing the foregrounding behavior on MacOS 11.7.1 and 1Password for Mac 8.9.8 (80908009). (A newer version of MacOS is not available for my hardware.)