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November 27, 2021
Question

1Password chrome extension keeps getting locked because an update is available

  • November 27, 2021
  • 85 replies
  • 8404 views

1Password chrome extension keeps locking out every few minutes due to this!


Sometimes there is actually an update available for chrome (I use their canary channel so updates are very frequent), but a few times I've noticed this coming even when Chrome says there aren't any updates.

This makes the extension almost unusable for me since it's used not just for passwords, but also used for autofill. Why should 1Password stop working every time chrome has an update? It doesn't make a lot of sense.


1Password Version: 1Password for Mac 8.5.0
Extension Version: version 2.1.4
OS Version: Mac 11.6.1

85 replies

December 2, 2022

Bumping this. If there isn't a way to validate both the pending and old signature, I'd like a way to disable signature validation.

If someone can replace my chrome binary without me noticing or otherwise inject code, for my purposes, they might as well have access to my 1Password (and I'll probably sign in anyway). I understand this being the default but please make it configurable.

December 3, 2022

I'm deploying 1P to a small business of about 35 people and this issue is making me rethink the process. My personal 1P account has an easy to remember password. So when Chrome updates 2-3 times a week, no problem. But for the business account I set up a strong password policy. This is not an issue...unless you have to type it in 2-3 times a week. As it stands, every time Chrome updates I'm forced to dig up the emergency kit for the password and the secret key or I'm only able to use my personal account. The only practical solution seems to be to dumb down the security on the business side to something easy to remember, which sort of defeats the purpose. I can only imagine what our users are going to choose as their main password to get around this issue ("password"). I love 1P which is why I chose it for our business but I'm not willing to deal with this potential headache. We may just be better off with the shared Google Sheet we use now.

December 12, 2022

In my company MacBook, I have a similar problem using 1Password.

Since I'm not an admin user by default, Brave browser is always asking for admin to update (https://github.com/brave/brave-browser/issues/11288) to fix this I moved the Brave browser to my user application folder, in this way it auto updates.

But by doing so, 1Password on Brave browser is always saying: "Brave has an update available. Restart Brave to install the update and reconnect with 1Password."

December 13, 2022

Hey @Joy_1P.
I don't have any pending updates to chrome, 1password extension or 1password desktop application. And it still saying that Chrome has pending updates and I need to restart it. Every time.

December 15, 2022

Hi @pluhin, I'd like you to send over the following so we can take a closer look at what may be going on:

  • The extension console log: https://support.1password.com/cs/extension-console-log/
  • A diagnostics report: https://support.1password.com/diagnostics/

Attach the logs and diagnostics to an email message addressed to mailto:support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/comment/667544#Comment_667544
* Your forum username: pluhin

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

December 16, 2022

Hi @Joy_1P
The support ID is #KLD-59574-285

December 16, 2022

That's magic! Right now after the email 1password desktop app updated and extension start integrating with desktop app.

steph_giles
1Password Employee
December 16, 2022

Hey @pluhin,

We have just published a fix for an issue where 1Password couldn't connect to the browser, it sounds like you may have been experiencing this.

I'm sorry for the disruption, let us know if there's anything else we can help with.

December 16, 2022

Hi @steph_giles
It works well right now. Thank you!

December 19, 2022

@pluhin Glad to hear that!