1Password chrome extension keeps getting locked because an update is available

Ended up on that topic while googling what’s causing this behavior.

Here’s a different piece of feedback: I actually like that 1Password alerts me that my browser has an update, which generally means that the version I’m using has publicly-known security holes. It’s a nice little bonus feature.

Thanks @Dieulot, it's great that you are staying up to date with modern technology and security practices.

Hello @steph_giles I'm having the same issue as the OP and @pluhin could you please link to the fix that you published for the issue where 1Password couldn't connect to the browser? Thank you!

Hey @valeriec0,

Can you start by confirming which version of 1Password and 1Password in your browser you have installed?

If you are on the latest versions then you could be running into a different issue. Are you seeing an error message at all?

Any information on the behaviour you're experiencing would be really useful.

Thank you @steph_giles !
I'm using a macbook pro and I have 1Password for Mac 8.9.13 (80913040) installed. I'm using Google Chrome Version 109.0.5414.87 and 1Password extension Version 2.5.1

When trying to use the extension in my chrome browser, I see a message that I need to update Chrome. Even though I've already updated Chrome and restarted Chrome to install the update. This happens whether I'm logged into the desktop app or not.

I use 1Password for personal passwords and have an account I use for work, and when this happens, I have to log into both separately every hour or so to use passwords and it becomes frustrating. It looks like I don't have the option to open the browser extension with my fingerprint since the update and I can't find how to turn that back on since I've updated it.

Here is the message I see when wanting to log into the browser extension:

Thanks for getting back to me @valeriec0,

I'm sorry for the trouble, I think at this point it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Thank you @steph_giles ! The support ID is [#GVR-62554-779]

Thanks for posting that ID @valeriec0 - I can see we have an open conversation with our support, so we can continue the conversation there. 🙂

ref: GVR-62554-779

Adding my +1 to this -- really would love the dev team to find a new solution to this. Chrome seems to update every few days.

Hey @scottbuscemi,

If you are also running into this frequently could you please follow the steps above to send in a console log and a diagnostics report so our team can further investigate?

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread. Thank you!