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November 27, 2021
Question

1Password chrome extension keeps getting locked because an update is available

  • November 27, 2021
  • 85 replies
  • 8404 views

1Password chrome extension keeps locking out every few minutes due to this!


Sometimes there is actually an update available for chrome (I use their canary channel so updates are very frequent), but a few times I've noticed this coming even when Chrome says there aren't any updates.

This makes the extension almost unusable for me since it's used not just for passwords, but also used for autofill. Why should 1Password stop working every time chrome has an update? It doesn't make a lot of sense.


1Password Version: 1Password for Mac 8.5.0
Extension Version: version 2.1.4
OS Version: Mac 11.6.1

85 replies

October 28, 2023

[Edit: I went down into Chrome settings, did in fact find an update, and the problem seems to have gone away, but without that effort, I was not able to see that Chrome had an update available, so maybe a Chrome bug?]

I've been getting this message for a couple of days, and the 1Password extension for Chrome asks me for a password every time I try to use it, but I don't see any indication that Chrome actually does have an update available. I've restarted it (and rebooted) multiple times. I'm now on version 118.0.5993.88 of Chrome (arm64), and MacOS 14.0 (Sonoma). Super annoying (or I wouldn't be bothering to post this).

November 1, 2023

Finishing off October's round of updates is 119.0.6045.105, released 31 October. So we've had to quit and relaunch Chrome more than once a week just to use 1Password.
I find it frustrating that the 1Password extension refuses to auto-unlock when the desktop app is unlocked, yet it will quite happily accept your master password in order to unlock - Is this policy to increase security or not?

November 9, 2023

I also created an account in this forum just so I could add a +1. The constant locking in Chrome due to the weekly Chrome updates is my only frustration with using 1Password.

November 10, 2023

Same for me, this is killing my work productivity. 90% of my work is browser based and this week I already had to restart 3 times because of chrome updates.

November 10, 2023

Chiming in here – this is a super annoying behavior that basically makes the 1pass browser extension useless. In the moment when I realize that 1p has locked itself out I am in the process of filling out a password field. This is usually during the workday and I'm already at risk of my concentration breaking because of the authentication disruption. having to restart my browser (in the middle of a login process, LOL that's going to play nicely with session management) is disruptive, having to break and type in the sentence-long passphrase (even when the main 1PW app is sitting unlocked on my desktop!) is disruptive. I have 3 different work-related chrome profiles (consultant; client; client) plus 2 personal ones (important stuff, social media / news) that I use, and having to go through this on each is really tedious.

I don't understand exactly what security issue this is supposed to prevent or solve but the net behavior is incredibly annoying. I rarely have to type in my password for the desktop app given touchID on my mac and FaceID on my iphone. As others have pointed out, Chrome seems to update at least once a week these days, and 1password freaks out even before Chrome starts nagging me.

November 17, 2023

I signed up just to let the team know that this will probably drive a lot of users into the arms of Apple and the iCloud Keychain. I already considered that. For now I'm using Safari, which doesn't update that often and integrates better.

[Removed profanity, please remember that this is a family friendly community. -Moderator]

December 13, 2023

Adding my voice to the chorus here. I dread seeing these update notices :-( and would very much appreciate if 1password would find a solution.

December 13, 2023

OMYGOODNESS IT'S CHRISTMAS

The 1Password browser extension in Chrome will now maintain a connection with the 1Password app even when a Chrome update is pending.

steph_giles
1Password Employee
December 14, 2023

@mcg, that's right!

Here is some more information on the improvements we have been making to 1Password in the browser: Usability Digest Dec. 2023: Improved autofill reliability, lock state, and item title generation — 1Password Community

December 14, 2023

OMG YES.