1Password does not work with Safari profiles

I'm using the Safari 1Password extension with profiles. The extension is enabled globally on all profiles.

If I unlock the password extension on one profile, the extension stays locked on the other profiles and seems confused about the lock status. I can click on the icon in the toolbar (which shows it is locked), but all I get is "Open 1Password" to kick me out to the app. Unfortunately, that doesn't work. Autofill capabilities also do not work on the other profile.

1Password Version: 8.10.18 (81018040)
Extension Version: 2.17.0
OS Version: macOS 14.1
Browser: Safari

Hey @Vermyndax,

We have seen reports of some interesting behaviour when using 1Password across multiple Safari profiles and I think it would be useful if we could take a closer look at what may be going wrong.

Can you send over a console log from your browser so we can take look:

• Save a console log for 1Password in your browser

Please attach the log to an email to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post the number here. Thank you.

Well, I've restarted Safari (cmd-Q) and reopened it, and now I can't seem to reproduce the issue. It's unlocking successfully in all profiles first try. I'll post here and send logs if I can make it happen again.

Thanks for the update @Vermyndax, please let us know if you run into further issues.

Hey @steph_giles ,

I have regularly the same problem as described above. I looked at the logs of the extension, but they stay empty.

When clicking on the extension icon, I get a button "Open 1Password" that does nothing. The 1Password app is unlocked. I found out today another workaround then quitting Safari. If I manually lock the 1Password app and unlock again, then suddenly the safari extension is working again. It seems to be a communication problem between the extension and the backend.

Have you been able to reproduce internally?

On a side note: this behaviour is quite annoying as it makes using 1Password anything but a smooth experience like it used to be. I do not recall permanently recurring problems as this one with 1Password 7. Since 1Password 8, it feels that 1Password is constantly getting in the way.

Regards,
Stan.

Adding another "me too" here. It's getting to frustration levels.

Yep me too. I see similar reports since Safari gained profiles.

It is enough that now Safari has profiles and vertical tabs I would recommend staying with iCloud rather than 1password .

What benefits does 1password give? This is from a user who has used 1password for 15 years.

The popup for autofill had appeared after several minutes but won't autofill.

It would be helpful if there was some sort of acknowledgment about a known issue with 1Password and the safari browser, so we can hold out hope that there may be an eventual resolution.

I've been experiencing similar issues as described here and elsewhere about 1Password and the Safari browser and all of the threads seem to result in some form of workaround by restarting the browser, restarting 1Password, logging out/in 1Password, or similar. No hint about a non-workaround resolution.

I hate to say this but also agree that the issues seem to be frustrating enough that I'm considering using the built-in Apple password solution instead; especially if there is no clear path to a resolution.

Me too 😭

Hey all,

I'm sorry for the trouble. I think it would be useful if we could look at each of your cases individually to determine exactly what may be causing the issues you are seeing.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email to support+forum@1password.com with a link to this thread. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!