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March 15, 2024
Solved

1Password does not work with Safari profiles

  • March 15, 2024
  • 66 replies
  • 2608 views

The app is pretty much unusable with Safari if you use profiles. Sometimes it won't unlock, sometimes it will only unlock with the icon in the browser bar, sometimes it will unlock but nothing will fill. It may work in one profile, and fail in others. Much of the time I have to open the 1Password app, search it for the site I'm on, and copy and paste the password into Safari. It works fine in other browsers.


1Password Version: 8.10.27
Extension Version: 2.21.0
OS Version: macOS 14.4
Browser: Safari

Best answer by 1P_Dave

Hello folks! 

Our developers have released improvements to how 1Password communicates with Safari profiles in the latest versions of 1Password for Safari. Please make sure that you're running the latest versions of both macOS and 1Password for Safari: 


If you're still seeing issues with the latest version of 1Password for Safari and macOS then I'd like to ask you to create a new diagnostics report from 1Password in your browser so that the team can identify whether you're running into a known issue and help further:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/1password-does-not-work-with-safari-profiles/92139?topicRepliesSort=postTimeDesc
  • Your forum username: username


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

66 replies

June 6, 2024

Yes, this has been a long going issue and really impacts the ease of use. The work-around works for now but would be nice to have this resolved asap.

June 10, 2024

I too can chip in with the complete lack of functionality when using Safari Profiles. What's the workaround suggested?

June 11, 2024

I too have ben having this issue with 1Password and profiles for a while. It's a big issue. Has there been any progress in resolving the issue? Is there a temporary workaround?

1Password for Mac: 8.10.33
Browser: Safari
OS: macOS Sonoma Version 14.5

June 11, 2024

THIS is why 1Password has been horrible in Safari all these months while working flawlessly in Chrome and Firefox? Please come up with a fix for this. For now I've decided to stop using Profiles because I need the functionality of 1P.

June 11, 2024

With the arrival of the new iOS 18 password app from Apple, one could wonder whether you need 1Password (provided you work on Mac's)

June 11, 2024

@clako I work in a cross-platform environment, and even though the Apple password management app will be available online via iCloud.com, 1P integrates pretty seamlessly in a mixed environment, so I plan to continue using it.

As an aside, when iOS or macOS prompts me to save a Password in the keychain, I still do it, even if I also have it in 1P. I treat it like an insurance policy.

June 11, 2024

I will add to my previous statements. 1Password seems to sort of be working in safari on my Mac OS, intermittently. For example to respond to this thread, I went to the login page, clicked on the 1P icon in the username field. 1P prompted me to unlock 1P (finger print on my Macbook), and it filled in the login info. Other times over the past few weeks 1P will fail to unlock, or a "Reload" button will popup in the Safari Extension. Sometimes it will not correctly fill in a password and I have to copy and paste (the URL is correct so it should do so).

It feels like it is more stable and getting better, but inconsistent. I don't have time to figure out when it works and when it doesn't and under what circumstances. I also don't think it matters what profile I am in as it seems to work across all of them, or not work depending on the situation.

1P_Dave
1Password Employee
June 17, 2024

Hello everyone,

Our developers are aware of some issues surrounding 1Password and Safari profiles and are working to improve the experience. I've made sure that all of your reports have been added to our internal work item for the issue.

For the time being, if you do run into the issue then turning the extension off and then back on should get things back to the working state:

  1. Open Safari, then click Safari next to the  in the menu bar.
  2. Click Settings > Extensions.
  3. Turn "1Password for Safari" off and then back on.

Alternatively, if you continue to see the issue appear when using profiles in Safari, you can try one of the following workarounds:

Workaround 1: Turn off app integration

Turning off app integration will provide you with a much more stable 1Password experience when using profiles in Safari. However, with app integration turned off, you'll need to unlock the extension separately in each profile using your account password. Follow these steps in each of your Safari profiles:

  1. Open your Safari profile.
  2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
  3. Turn off "Integrate this extension with the 1Password desktop app".
  4. Click Security and choose how often you'd like to be prompted to unlock 1Password in that profile.
  5. Repeat for each of your profiles.

Workaround 2: Use Universal Autofill to fill your logins

Instead of using the 1Password for Safari browser extension to fill logins, you can use Universal AutoFill instead. Follow these steps:

  1. Make sure that the 1Password for Mac desktop app is installed: Get the 1Password apps
  2. Setup Universal Autofill: Use Universal Autofill in apps and browsers on your Mac
  3. Use the Command-Backslash keyboard shortcut to fill logins in any of your Safari profiles.

I'm sorry again for the inconvenience. Hopefully the experience with Safari profiles is improved in a future update soon. For the time being, I hope that these suggestions help. 🙂

-Dave

ref: dev/core/core#24280

grovolis21
June 19, 2024

I've recently started working with multiple profiles in Safari and the experience is really bad. I have to quit Safari multiple times during the day so that the extension keeps working.

Safari profiles have been out for months now. I am not sure why or how but this needs to be fixed. Having to use universal autofill is not a workaround either, same with the workarounds above (Sorry Dave).

1P_Tommy
1Password Employee
June 19, 2024

I'm sorry for the trouble @grovolis21 I've mentioned your report of this to the team. Thank you for letting us know you tried the workarounds. We appreciate you giving them a try.