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May 23, 2023
Question

1Password doesn't autofill on the new Max.com domain

  • May 23, 2023
  • 23 replies
  • 1526 views

HBO Max just switched to use https://max.com and https://auth.max.com/ during a login. On my Mac using either Chrome or Safari, the 1PW extension doesn't autofill and can't autofill from the toolbar icon.


1Password Version: 1Password for Mac 8.10.6 (81006027)
Extension Version: 2.10.0 Chrome
OS Version: macOS 13.4 (22F66)
Browser:_ Chrome and Safari

23 replies

May 23, 2023

Same issue on PC, autofill doesn't work on Edge for https://auth.max.com/login

May 24, 2023

Hey @netnothing @jesse717, I took a look at the website and was unable to save/fill a login. I have reported the issue to our developers. There is definitely something strange going on with how 1Password interacts with the login form. Hopefully there will be a fix for this in the future.

For now, I recommend copying/pasting or clicking/dragging your login info to the fields. This can be done via the extension or the app.

I hope that can help for now. Let us know if you have any other questions.

ref: dev/core/core#22063

July 7, 2023

I'm having this issue, too. Very odd, because it does just look like a standard login form.

July 10, 2023

This is still not working after almost 2 months.

steph_giles
1Password Employee
July 12, 2023

@Czech, @forumusername,

I'm sorry for the disruption, I have added you as affected users to the internal issue for our development team to see.

Thank you for your patience.

ref: dev/core/core#22063

November 2, 2023

Still not working after 6 months.

ag_max
1Password Employee
November 2, 2023

Hi @forumusername,

Although I have no updates to share, rest assured that our team is still investigating and they hope to provide a fix in a future release.

January 24, 2024

Just tried this for the first time in several months. Still not working.

ag_max
1Password Employee
January 24, 2024

Hi @SamS,

I apologize for the inconvenience here, as the team is still investigating. For now, dragging and dropping your credentials will be the best workaround. I appreciate your patience here.

February 1, 2024

I also have this issue. Totally aware that I can drag and drop or copy/paste my credentials, but it'd be nice to have them autofilled like everywhere else.