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May 23, 2023
Question

1Password doesn't autofill on the new Max.com domain

  • May 23, 2023
  • 23 replies
  • 1526 views

HBO Max just switched to use https://max.com and https://auth.max.com/ during a login. On my Mac using either Chrome or Safari, the 1PW extension doesn't autofill and can't autofill from the toolbar icon.


1Password Version: 1Password for Mac 8.10.6 (81006027)
Extension Version: 2.10.0 Chrome
OS Version: macOS 13.4 (22F66)
Browser:_ Chrome and Safari

23 replies

1P_Dave
1Password Employee
February 1, 2024

@Czech

I'm sorry that the issue is affecting you as well, I've added you to the internal work item open for the issue. Our team is working on releasing a fix in a future version of 1Password in the browser.

-Dave

ref: dev/core/core#22063

March 4, 2024

Add me to it as well. Is HBO blocking this somehow?

1Password Employee
March 5, 2024

Hello @dltacube, thanks for writing in. I've added you as an affected user to the known issue.

From what we can tell, this website uses some HTML elements called "Shadow DOM". Use of these elements allow one to keep the structure, style, and behaviour of certain sections on a webpage sort of 'hidden' from other sections.

Our development team is actively working on how to better handle this in the future. While we can't give an exact timeframe on a fix, any updates will be posted on our website if you are interested -> https://releases.1password.com/.

I hope that helps!

-Evon

ref: dev/core/core#22063

March 21, 2024

Same problem here on Max.

March 22, 2024

Same problem here on Max.

1Password Employee
March 26, 2024

@inab, @Dawg, I've added you as affected users to our internal report for our development team.

Thank you for sharing.

-Evon

ref: dev/core/core#22063

April 28, 2024

Same issue for me

1P_Dave
1Password Employee
April 29, 2024

@Krylar

I'm sorry for the disruption, until the issue is fixed you can either copy and paste or drag and drop your credentials from 1Password into the max.com website.

-Dave

ref: dev/core/core#22063

jtcooke
May 5, 2024

Same issue for me... Seems to be a long time (1 year) to wait for a resolution...

Here are the fields your browser plugin is having troubles finding.
Give this to your developers... :)
<input class="" id="login-username-input" type="email" name="username" autocomplete="email" required="" data-testid="gisdk.gi-login-username.email_field" aria-invalid="false" aria-required="true" aria-describedby="login-username-error">

<input class="with-button" id="login-password-input" type="password" name="password" autocomplete="current-password" required="" data-testid="gisdk.gi-login-username.password_field" aria-invalid="false" aria-required="true" aria-describedby="login-password-error">

1P_Dave
1Password Employee
May 7, 2024

@jtcooke

Thank you for the report, I've passed your comments along to the team. I'm sorry for the inconvenience.

-Dave