Skip to main content
May 23, 2023
Question

1Password doesn't autofill on the new Max.com domain

  • May 23, 2023
  • 23 replies
  • 1526 views

HBO Max just switched to use https://max.com and https://auth.max.com/ during a login. On my Mac using either Chrome or Safari, the 1PW extension doesn't autofill and can't autofill from the toolbar icon.


1Password Version: 1Password for Mac 8.10.6 (81006027)
Extension Version: 2.10.0 Chrome
OS Version: macOS 13.4 (22F66)
Browser:_ Chrome and Safari

23 replies

June 26, 2024

I came here to complain about 1password's inability to recognize the "max" website's login field. Imagine my surprise that after knowing about this issue for over a year, you still haven't fixed it.

hyperb1iss
July 4, 2024

What's the issue with this? It works fine with Google's password manager, but obviously we don't want to use that!

1Password Employee
July 4, 2024

@quagmire

I'm sorry that you're continuing to experience this behaviour. I can assure you that the development team is still working on the issue and I appreciate your patience.

@hyperb1iss

The Max login page appears to be using Shadow DOM elements as explained in this comment. I can't speak to how Google's password manager is managing to handles this, but it currently impacts 1Password's ability to autofill on this particular page. Our development team is working on this issue, and while I'm unable to provide an exact timeline for a fix, once there is one, it will be listed in our release notes:

In the meantime, I would suggest trying to use the drag and drop method or copy and paste the details if you're not already.

-David

ref: dev/core/core#22063