1Password Extension stuck loading on all browsers

Hey @willaxa, sorry about the trouble you're seeing. 1Password was not in maintenance mode yesterday, so there's likely something else going on with the extension in your browser. First, let's try quitting the 1Password app, quitting your browser, and then re-launching both to see if that resolves the issue.


1. Quit 1Password completely:
* Open 1Password.
* Right-click the 1Password icon in the top menu bar and select Quit 1Password Completely.
2. Quit your browser:
* Open your browser.
* Click the name of your browser in the menu bar and choose Quit.
3. Open and unlock 1Password.
4. Open your browser and see if the issue is resolved.

If that doesn't help, I'd like you to replicate the issue and send over the following so we can take a closer look at things:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Attach the logs and diagnostics to an email message addressed to mailto:support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/127004/1password-extension-stuck-loading-on-all-browsers#latest
* Your forum username: willaxa

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Thank you,

The information has been sent.

There seems to be maintenance happening every midnight PST Pacific Standard time?

Thank you,
wiL

Hey @willaxa:

Thanks for sending it in! We'll take a look, and get back to you via email.

Jack

ref: PHS-59152-462

Thank you Jack, much appreciated. :)

I am seeing this same (or similar?) issue. I'm running MacOS 12.3 Beta (21E5222a), and after updating to this beta OS and beta 1P app today the 1Password extension has been difficult to start up in both Safari and Firefox. The symptoms are:
1. when I click on the inline 1P icon on a web site, instead of opening the extension window the main 1P.app wakes up and its screen sits in front of the browser without doing anything.
2. When I go back to the browser there is a little popup that says "Please unlock 1Password from the toolbar icon."
3. Clicking on the 1P toolbar icon also makes the 1P.app open but then going back to the browser the extension has opened but it is spinning.
4. Eventually the spinning seems to time out and ask for the master password. At that point I can enter the master password and it will allow me to fill the id/pw.

I am going to do the above instructions to send logs/diags to the support email address. (Quitting 1P completely per above did not change things at all.)

Bitbot created this support id: [#CQA-78514-417] .

Hello @Mirv, Thank you very much for reaching out to us. I can't find a ticket with the Mask number you provided, but I think I sent you a response earlier. Let us continue our conversation there, and we can update the results here later.

This problem (at least for me) seemed to be resolved with the latest 1Password for Mac 8.6.0 (80600047, on NIGHTLY channel), as we discussed via email. It's working fine now. Thanks again for the great customer service.

Hello @Mirv. Thank you for the confirmation. Please feel free to give us a shout if you need anything, and have a great week.

I have the same issue with Safari Extension on Mac. It is EXTREMELY unreliable that it literally needs restarts of my Macs several times per day just to get the extension to work. Constant lost contact of the extension with 1 Password.

I had lodged a bug report with support but after a few back and forth emails they don't seem to have any more suggestions so I have given up on the Beta and gone back to 1Password 7.

The rest of the Beta 8 App is actually very stable and fast but the extension is unusable in its current state and frankly the Safari extension IS the most important aspect of 1Password so if that doesn't work well the entire app becomes unusable.