1Password for Safari extension blocking downloads on Dropbox.com [FIXED]

Forum|Forum|2 years ago
September 6, 2023
52 replies
1644 views

Hi,

on 16.6 on 13.5.1 we are noticing that the browser extension isn't allowing downloads from e.g. dropbox. As soon as the extention is disabled, downloads start.

Is this a known bug? Or are we missing a setting somewhere?

1Password Version: 8
Extension Version: 2.14.1
OS Version: 13.5.1
Browser: Safari 16.6

Browser Extension

Show previous replies

1P_Tommy

1Password Employee

I've passed along your thoughts. @ilpappa

ref: dev/core/core#23898

G

gcamp

An other +1, this has been going for months.

R

Rich2718

I have experienced download issue with Dropbox for many months too. Would have never guessed it was 1Password causing the problem. For now, I just use Chrome to get around the problem. I did discover that if I turn off Pop-up blockers on the Dropbox site, I can download Dropbox folders as Zip files, but not individual files.

steph_giles

1Password Employee

Apologies for the disruption @gcamp, @Rich2718,

I have added you as affected users to the internal issue, thank you for your patience.

ref: dev/core/core#23898

A

Anonymous

This is affecting me at present.

Safari 17.2.1 - driving me nuts. 1Password Safari extension is so flaky - why it's now choosing to prevent Dropbox downloads is beyond me. Please fix

steph_giles

1Password Employee

I'm so sorry for the disruption @thelung, this is not the intended behavior.

The current workaround is to disable 1Password for Safari when you want to download or use another browser.

I have added you as an affected user to the internal issue.

ref: dev/core/core#23898

A

Anonymous

Thanks Steph - appreciate the prompt reply. That is a workaround - just not the most practical. It's annoying when the extensions stops responding. That's one thing. It's doubly frustrating for an extension to start to interfere with what seems (to the end user anyway) as something utterly unrelated to it's core functionality. 1password should have absolutely no say in the functionality of download buttons even if it turns out to be only Dropbox web. This needs to be remedied. Thanks.

Just want to chime in - I love 1Password but the quality of the Safari extension is the main thing that makes me want to dump it and switch to a competitor. It's reliably unreliable. Always has been and shows no signs of improving.

K

k_alexander

Add me as an affected user. Running Sonoma 14.3 and Safari 17.3 -- same problem on multiple MacBookPros. Was also happening on 14.1 and 14.2.

D

delfuego

I'd love to also be added as an affected user; this is super-frustrating, given that Safari is my primary browser and I can't download anything from Dropbox due to this bug.