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September 6, 2023
Question

1Password for Safari extension blocking downloads on Dropbox.com [FIXED]

  • September 6, 2023
  • 52 replies
  • 1644 views

Hi,

on 16.6 on 13.5.1 we are noticing that the browser extension isn't allowing downloads from e.g. dropbox. As soon as the extention is disabled, downloads start.

Is this a known bug? Or are we missing a setting somewhere?


1Password Version: 8
Extension Version: 2.14.1
OS Version: 13.5.1
Browser: Safari 16.6

52 replies

1P_Dave
1Password Employee
January 30, 2024

@k_alexander, @delfuego

I'm sorry that the issue is affecting you as well, I've shared your reports internally with the team.

@ilpappa

Our team continues to investigate the issue and I don't have an ETA to share at the moment. I'll make sure to update this thread if there are any developments or if any other information is requested from our developers.

-Dave

ref: dev/core/core#23898

skyisthelimit
January 30, 2024

This continues to be an issue. It is an issue for all family members using both product on a daily basis so it's not an isolated case. It's been half a year since the problem was first posted, can we please get a fix already, thank you!

January 30, 2024

I have now confirmed this on every Mac computer that I have, multiple laptops and desktops, Intel CPU and Apple Silicon; all running the most recent version of macOS, Safari, and 1PW8. This has absolutely been going on for at least the last four months since I've noticed it. Would be great to resolve.

January 30, 2024

I mean, it's definitely a 1Password issue, definitely not computer-related. And I share everyone's frustration that somehow, the 1Password extension is preventing downloads from Dropbox and it's not being addressed as the real issue it is for many of us.

1P_Tommy
1Password Employee
January 31, 2024

My apologies folks. I've shared your feedback.

February 2, 2024

I'm having the same problem on Dropbox consistently -- and sometimes other sites, too. If I turn off the 1password extension, downloads work fine. Safari on macOS, all the latest updates. This is frustrating, and I'm starting to wonder if I need to find another password management solution that's less buggy. Otherwise, I love 1password!

February 27, 2024

I've landed here because I was having an issue downloading files from Dropbox, and I can confirm I'm able to replicate this issue. When the 1Password Safari extension is enabled, I am unable to download a file in Safari on macOS.

1P_Dave
1Password Employee
February 27, 2024

@swingspan

I'm sorry that you're running into issues with downloads in Safari when using 1Password. This particular issue should only affect the Dropbox website in Safari, could you share some of the other websites where downloads aren't working so that I can investigate that further?

-Dave

1P_Dave
1Password Employee
February 27, 2024

@brightpavilions

Thank you for the report, I'm sorry that you're affected. The issue is still open with our development team.

For the time being, as a workaround, you can temporarily disable 1Password for Safari when you need to download a file from Dropbox.com or you can use a different browser like Firefox or Chrome to download Dropbox files.

-Dave

skyisthelimit
February 28, 2024

Still hasn't been fixed on latest app versions...