Skip to main content
ChristIO
January 31, 2024
Question

"1Password for Safari Extention" does not work anymore

  • January 31, 2024
  • 18 replies
  • 265 views

Hallo Support,

The "1Password for Safari Extention" (see screen) does not work anymore since today, after I updated Safari macOS.
The extention does not open from a login dialog when using shortcut ⌘+\ anymore
or from the top Safari symbolbar.

1Password for Mac (Desktop app) works fine. De-activated extention / reboot does not help...

Versions:
Safari Version 17.3 (18617.2.4.11.11, 18617)
1Password for Mac 8.10.24 (81024044)





1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

18 replies

1P_Tommy
1Password Employee
January 31, 2024

@ChristIO

Can you try the following?

  1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select Quit.
  2. Fully quit your browser.
  3. Open and unlock 1Password.
  4. Open your browser.
ChristIO
ChristIOAuthor
January 31, 2024

Thanks a lot, but it is still the same, this does not work...

1P_Tommy
1Password Employee
January 31, 2024

@ChristIO

Hmm, can you open 1Password for Safari to its settings and let me know if you see a green dot in the general section?

  1. Right-click 1Password for Safari.
  2. Select settings.

ChristIO
ChristIOAuthor
January 31, 2024

Hmm,
I am confused...

do you mean the app in Finder "1Password for Safari" ? Right click there will give me the context menu (1),
In Safari I have (2), no right click there...
and from the MacOS menubar (next to the clock) I get screen 3, but that General section (="Allgemein") is not like the one you showed above (it is from 1Password for Mac).



ChristIO
ChristIOAuthor
January 31, 2024

Ah found it...

1P_Tommy
1Password Employee
January 31, 2024

Hmm, something odd is going on. Is it possible to share the URL so I can test? The forum is public. If not, can you share it privately? If you'd like to do so privately, please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

1P_Tommy
1Password Employee
January 31, 2024

I did notice in your opening screenshot you have AdBlock enabled. Does 1Password work with it disabled?

ChristIO
ChristIOAuthor
January 31, 2024

thx,
I have posted a comment which need to be approved ?

ChristIO
ChristIOAuthor
January 31, 2024

thx,
I have disabled AdBlocker, it is not the problem.
The url is (https://www.toontrack.com - then click right top "Login"), but that side is probably not the issue, it worked before...
I checked also the login to this forum it is also not working anymore.

ChristIO
ChristIOAuthor
January 31, 2024

sorry, double post...