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ChristIO
January 31, 2024
Question

"1Password for Safari Extention" does not work anymore

  • January 31, 2024
  • 18 replies
  • 265 views

Hallo Support,

The "1Password for Safari Extention" (see screen) does not work anymore since today, after I updated Safari macOS.
The extention does not open from a login dialog when using shortcut ⌘+\ anymore
or from the top Safari symbolbar.

1Password for Mac (Desktop app) works fine. De-activated extention / reboot does not help...

Versions:
Safari Version 17.3 (18617.2.4.11.11, 18617)
1Password for Mac 8.10.24 (81024044)





1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

18 replies

ChristIO
ChristIOAuthor
January 31, 2024

thx,
I have disabled AdBlocker, it is not the problem.
The url is (https://www.toontrack.com -> then click right top "Login"), but that side is probably not the issue, it worked before...
I checked also the login to this forum it is also not working anymore.

Somehow the 1Password extention is not "starting/connecting" when clicking the button here:

1P_Tommy
1Password Employee
January 31, 2024

@ChristIO

Yeah let's go ahead and get you over to my colleagues in email support. They might need to look under the hood.

Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

Include the following:

Your user name here in the forum. ChristIO
A link to this topic. https://1password.community/discussion/144238/1password-for-safari-extention-does-not-work-anymore

I might also suggest including a diagnostic report. ⚙ About 1Password diagnostics information along with a console log. 💾 Save a console log in your browser If nothing else it will save you an email exchange asking for those details.

This will help us connect the dots as they say.

ChristIO
ChristIOAuthor
January 31, 2024

Yes, thanks ! I will send the details tomorrow...

ChristIO
ChristIOAuthor
February 1, 2024

I got it working! Empty Safari cache,reboot and disabled "Fill from iCloud-Keychain" in systems security setting fixed it.

1P_Tommy
1Password Employee
February 1, 2024

@ChristIO

That's interesting. We saw something like that during the betas of 14.2, but I, perhaps erroneously in retrospect, thought it was resolved. Thanks for the followup. I truly appreciate it.

February 2, 2024

Thank you @ChristIO!

@1P_Tommy I had the same problem today. I fixed it by following your steps. However I had to go into System Settings --> Password Options and turn ON AutoFill Passwords and Passkeys. Then disable use passwords and passkeys from iCloud keychain. I never had the AutoFill enabled previously.

ChristIO
ChristIOAuthor
February 3, 2024

one more thing...
today there was a MacOS update (earlier it was just a Safari update), and after that the AutoFill keyboard shortcut (⌘+\) did not work anymore (AutoFill was ON), but just toggled it in System Settings --> Password Options OFF and then ON again and it did the trick...

1P_Tommy
1Password Employee
February 6, 2024

Thanks @ChristIO Appreciate the tip.