1Password for Safari isn't working on macOS 14.2 BETA

Hey @jhmoser15p, @Gilles, @grangej,

I'm sorry for the ongoing trouble, I think at this point it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you.

@steph_giles done : [#PQI-73753-587]

@grangej

Thank you for posting the Support ID. One of my colleagues will send you another reply via email as soon as possible, please keep an eye on your inbox. 🙂

-Dave

ref: PQI-73753-587

Hello everyone,

I'm sorry to those who are still running into the issue. Can you please do the following:

1. Update to macOS 14.2 beta 3 or later. Don't skip this step.
2. Clear Safari's history/cache:

Instructions on how to clear the history/cache:

1. Open Safari.
2. Click "History" in the macOS menu bar and select "Clear History" to clear all history.
3. Once that's done, restart Safari by clicking Safari > Quit Safari. Then re-open Safari.

If that still doesn't resolve the issue, or the issue comes back, then I'd like to ask you to send in the following logs:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Attach both files to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/143009/safari-extension-doesnt-work-in-macos-14-2-beta/p2
• Your forum username: username
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Clearing History, but just for the "last hour," was enough to fix the issue for me. Phew!

Thank you for the update @Fofer.

Let us know if there is anything else we can help with at all.

Yep, broken for me too.

Broken for me too....

1Password Version: 18.10.20
Extension Version: 2.17.1
OS Version: macOS 14.2 Beta (23C5047e)
Browser: Safari 17.2 (19617.1.16.11.2)

@danand725

I'm sorry that you're running into the issue as well. Have you already tried the following steps:

1. Open Safari.
2. Click "History" in the macOS menu bar and select "Clear History" to clear all history.
3. Once that's done, restart Safari by clicking Safari > Quit Safari. Then re-open Safari.

I look forward to hearing from you.

-Dave

Yep - that worked. Phew! I use 1Password so much!