1Password for Safari not communicating with the desktop app [FIXED]

Hi @kevin_li
I also have the same issue. I can use TouchID in the 1Password app, but the connection issue in safari means that it is useless in that browser. Sounds like a patch is being worked on. Any idea of the sort of timeframe we are looking at for a fix? Thanks

I've made no changes to 1Password, Safari, or IOS. I no longer have the option to use it; I'm always prompted to enter my 1Password password. I have gone into System Settings and entered and enabled Touch ID. I redid my finger print and also made sure all touch IDs are turned on. Releases are:
- MAC OS; 13.2 (Ventura)
- Safari: 16.3
- 1Password: 8.10.40

Thanks, Bob

1Password Version: 8.10.40
Extension Version: ??
OS Version: macOS 13.2
Browser: Safari 16.3

I rebooted my Macbook Pro and now I have the same problem on both Macs which are both running identical OS and 1P versions.

+1 - this started happening for me a few days ago. Made sure I was up to date for desktop and safari apps, safari/MacOS is up to date, and I restarted both Safari and the entire Mac, and it still happens. Works fine in the desktop app, just not in Safari - there, I have to re-enter password

@kevin_li yes, I can confirm Touch ID still works as expected with the main 1password app. If I understand you correctly, the extension is actually using the main app for its unlock functionality so because the extension and app are not connected because of the bug, the touch ID functionality is likewise effected.

@kevin_li

Thanks for your help.

Here is my Support ID number: DMY-38318-464.

Same. Just started a few days ago.

It is cosntatnly locking in the browser but I can you use the 1P application shortcut to autofill without unlocking. I am no longer able to click on the login box because 1P extension is locked.

Hello. I have the same pb

There are a few other threads on this, but the methods described are not working for me. I am running Mac OS 14.6.1, 1PW 8.10.40, 1PW for Safari 2.27.1 and Safari 17.6.

Touch ID is available for opening the 1PW app. But whenever I engage 1PW from safari, I am asked to enter a password, with no option for Touch ID.

This previously worked flawlessly. Looks like same issue with Chrome.

1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: MacOS 14.6.1
Browser: Safari 17.6