1Password for Safari not communicating with the desktop app [FIXED]

@rcgregory

We've identified a connection problem between the 1Password for Safari web extension and the 1Password for Mac desktop app, which is causing 1Password for Safari to require a separate unlock from the desktop app. Our development team is working on a fix, though I don't have an exact timeline for when it will be available. You can monitor the status of this issue here:

• 1Password Status - Shared Lock State not working in Safari

I apologize for the inconvenience and any confusion this may have caused, and I appreciate your understanding.

In the meantime, the connection should work properly in other supported browsers, like Chrome you mentioned. Therefore, I'd think you're running into another issue with Chrome. I'd like to ask you to send in some diagnostics to our support so we can take a closer look at things:

• How to send a 1Password diagnostics report
• Save a console log for 1Password in your browser

Then, email us with the diagnostics at:

support+forum@1Password.com

With your email, let's include:

• A link to this thread: https://1password.community/discussion/148090/safari-extension-not-offering-touch-id
• Your forum username: @rcgregory

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

Howdy @ChimRichalds @eb1909 @pablokent @miguy973

Apologies for the trouble you've all been experiencing with 1Password for Safari and no longer being able to unlock the extension with Touch ID unlike the desktop app. The development team have been made aware of the broken integration between 1Password for Safari and the 1Password desktop app and currently have a fix in the works. The update containing the fix should be rolled out as soon as possible and you can keep up with updates on 1Password Status: 1Password Status - SLS not working in Safari.

In the meantime, you can manually unlock 1Password for Safari separate from the desktop app and continue using it as normal to create, fill, and save items on the web. Alternatively, you can use the 1Password browser extension in another browser, such as Chrome or Firefox, since the integration with the desktop app in those browsers are unaffected.

@jazzman

The team are also aware of the trouble you've mentioned with 1Password for Safari on iOS and are preparing a fix for that issue. The workaround of toggling the extension each time Safari closes is the only way we've discovered in order to get it functioning again but the fix will resolve this once rolled out soon.

@Coldorak

I do apologize that you're running into this issue in 1Password for Safari on your Mac. This is the issue I've mentioned in my initial reply in this thread where the development team were made aware of it over the weekend and have been working on a fix since. You can continue unlocking 1Password for Safari separately from the desktop app or use another browser in the meantime since the integration between the 1Password browser extension and desktop app is functioning as normal.

Thank you @1p_jac, I've subscribed to the SLS ticket mentioned above.

@jonhopkins & @The_Doctor

Yes, the touch ID functionality is affected by the connection issue. You can still use the 1Password for Safari web extension independently. But you will need to unlock it with your 1Password account password.

Our development team is working on a fix, though I don't have an exact timeline for when it will be available. You can monitor the status of this issue here:

• 1Password Status - Shared Lock State not working in Safari

-Kevin

@rdeutsch

We've identified a connection problem between the 1Password for Safari web extension and the 1Password app, which is causing 1Password for Safari to require a separate unlock from the app. Our development team is working on a fix, though I don't have an exact timeline for when it will be available. You can monitor the status of this issue here:

• 1Password Status - Shared Lock State not working in Safari

In the meantime, the connection should work properly in other supported browsers, such as Chrome or Firefox. On your iOS device, you can use the 1Password for iOS to autofill in Safari. Here is the guide:
- Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad

I apologize for the inconvenience and any confusion this may have caused, and I appreciate your understanding.

-Kevin

Thanks for you quick response. Appreciate it. Hopefully fix doesn't take too long.

I'm having issues with Touch ID in the extension. It had disappeared completely in extension and app. I followed previous steps to shut down Mac, reset Touch ID in both Mac settings and 1Password. It reappears in app, but not in extension. Also extension no longer mirroring status of app (unlocked, etc)

1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: Sonoma 14.6.1
Browser: Safari

@DavidB

I can see that my colleague answered your email request.

I'm sorry that I might misunderstood your issue from the thread above. May I confirm if you can use Touch ID to unlock your 1Password desktop app?

Because the biometric unlock feature is from the 1Password desktop app. So, it is expected that you cannot utilize biometric methods to unlock the 1Password for Safari web extension due to the current connection issue.

-Kevin

Hi @SandorF ,

We've identified a connection problem between the 1Password for Safari web extension and the 1Password for Mac desktop app, which is causing 1Password for Safari to require a separate unlock from the desktop app. Our development team is working on a fix, though I don't have an exact timeline for when it will be available. You can monitor the status of this issue here:

• 1Password Status - Shared Lock State not working in Safari

In the meantime, the connection should work properly in other supported browsers, such as Chrome or Firefox. I apologize for the inconvenience and any confusion this may have caused, and I appreciate your understanding.

-Kevin