Skip to main content
bpaluzzi
September 1, 2024
Question

1Password for Safari not communicating with the desktop app [FIXED]

  • September 1, 2024
  • 206 replies
  • 4186 views

https://1password.community/discussion/comment/717333/#Comment_717333

Both the extension and the app are updated and at current versions.

Have tried various combinations of quitting browser + app, and toggling / untoggling the "Integrate this extension with the 1Password desktop app" and "Connect with 1Password in the browser" settings in the extension / app, respectively.

Have toggled on and off the "Allow in the background" setting in System Settings->General

Still getting "Status: Problems connecting 🟠. Please make sure the 1Password app is unlocked." 100% of the time when using the extension, and no option for TouchID

BEYOND frustrated at this point. I just want to use TouchID on my browser extension!


1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: 14.6.1
Browser: Safari

206 replies

VirgilBoy
September 4, 2024

Thanks much @kevin_li . I've made a couple quick tests and it seems to be working properly again!

September 4, 2024

Glad it work out. TY.

September 5, 2024

ag_tommy - thank you so much - that fixed the problem!

landsman
September 5, 2024

This drives me crazy. It was working in the past but after the latest updates, it simply does not work. I have to manually write the password to the Safari Extension, even if I have macOS unlocked and open.

Please fix this.


1Password Version: 8.10.44
Extension Version: 2.27.1
OS Version: macOS 14.6.1 (23G93)
Browser: Safari

landsman
September 5, 2024

Now I see that there is an update available for the Safari extension from yesterday.

Can I set it to update automatically please? It makes sense to install it together.

Alternatively, at least throw me a modal alert that I should do this, otherwise it won't work well (set up minimal supported version of Safari Extension in macOS app & detect the current vs. latest).

1P_Dave
1Password Employee
September 5, 2024

Hello folks,

I'm sorry again for the frustration caused by 1Password for Safari not integrating with the desktop app, causing features like Touch ID, Apple Watch unlock, and shared lock state not to work. We recently released a new update to 1Password for Safari where we’ve fixed app integration. If you haven't updated yet then follow the steps in this guide (which will also tell you how to keep automatic updates turned on):

If you still have trouble using 1Password for Safari after updating to version 8.10.44 then please let us know by creating a new thread so that we can investigate the specific issue on your device further. 🙂

-Dave

ref: dev/core/core#32387