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bpaluzzi
September 1, 2024
Question

1Password for Safari not communicating with the desktop app [FIXED]

  • September 1, 2024
  • 206 replies
  • 4186 views

https://1password.community/discussion/comment/717333/#Comment_717333

Both the extension and the app are updated and at current versions.

Have tried various combinations of quitting browser + app, and toggling / untoggling the "Integrate this extension with the 1Password desktop app" and "Connect with 1Password in the browser" settings in the extension / app, respectively.

Have toggled on and off the "Allow in the background" setting in System Settings->General

Still getting "Status: Problems connecting 🟠. Please make sure the 1Password app is unlocked." 100% of the time when using the extension, and no option for TouchID

BEYOND frustrated at this point. I just want to use TouchID on my browser extension!


1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: 14.6.1
Browser: Safari

206 replies

September 4, 2024

Thank you @Kevin.li, this worked! Was able to follow the instructions to update.

September 4, 2024

I just did an update from the App Store for the extension and it's back to working. That update appeared sometime in the past 14h.

1Password browser extension version 8.10.44.34
81044034, on STABLE channel

September 4, 2024

To make it work, I had to use the CleanMyMac app to uninstall the extension fully and then install it again.

1P_Tommy
1Password Employee
September 4, 2024

I'm glad to hear things are looking up. I would not have expected you to need to use a clearer.

1P_Tommy
1Password Employee
September 4, 2024

I'm glad to hear you could update @elkodsi

1P_Tommy
1Password Employee
September 4, 2024

@hrosenman

Since 1Password for Safari is installed from the App Store you would check for updates from that store.

How to keep 1Password up to date in your browser - Safari

September 4, 2024

Hi @1p_jac

The updates fixed this issue for me. All works well now. Thank you
Wayne

sfiske
September 4, 2024

I was using the TestFlight/Beta version of 1Password for Safari app, which had a lower version number than the production version. When I updated to the Production version in the App Store, it started working again. For those of us using the beta version, maybe you could update the TestFlight version to match the Production version?

1P_Tommy
1Password Employee
September 4, 2024

That's good information @sfiske For anyone following along once a newer update is released to that channel you can update once again. The other option would be to wait.

September 4, 2024

@kevin_li

After the update, 1Password for Safari works fine for me -- thanks for your help in this.

David