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bpaluzzi
September 1, 2024
Question

1Password for Safari not communicating with the desktop app [FIXED]

  • September 1, 2024
  • 206 replies
  • 4186 views

https://1password.community/discussion/comment/717333/#Comment_717333

Both the extension and the app are updated and at current versions.

Have tried various combinations of quitting browser + app, and toggling / untoggling the "Integrate this extension with the 1Password desktop app" and "Connect with 1Password in the browser" settings in the extension / app, respectively.

Have toggled on and off the "Allow in the background" setting in System Settings->General

Still getting "Status: Problems connecting 🟠. Please make sure the 1Password app is unlocked." 100% of the time when using the extension, and no option for TouchID

BEYOND frustrated at this point. I just want to use TouchID on my browser extension!


1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: 14.6.1
Browser: Safari

206 replies

September 2, 2024

I'm having the same issue it's very hard to go back to putting in a lengthy password to open the browser extension so it's rendered the browser extension basically useless. Patch soon please, thanks.

September 2, 2024

Thanks for responding. I guess I'll wait for the fix. Now that I don't have it, I really miss the convenience.

September 2, 2024

1Password 8.10.40 (81040031), 1Password for Safari 2.27.1 (22700103), macOS Sequoia beta 15.0 (24A5331b), Sfari 18.0

I've noticed what I think is a behaviour change since a recent update of either 1Password or 1Password for Safari.

My 1Password/1Password for Safari security settings are as per the attached screenshots.

It used to be that both 1Password and 1Password for Safari would remain unlocked for me most of the time (how I wanted it to be) and if I did need to unlock one or the other I could use Touch ID or my Apple Watch to do so. Now I find that:

  • 1Password for Safari locks whenever I quit Safari. I'm pretty sure it did not used to do that.

  • 1Password for Safari does not allow me to use TouchID or Watch to unlock it. When I have to unlock it it always requires my password (1Password itself happily unlocks with TouchID and/or Watch).

Has this behaviour changed recently? If so, is there any way to revert it to the earlier behaviour (which is much better from my perspective).



1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: macOS 15.0
Browser: Safari 18.0

JasonN
September 2, 2024

How could this ship/be updated without testing? What is going on at 1Password?

September 2, 2024

This just happened. For some reason I can no longer use touch ID on my iMac in Safari Extension to unlock 1Password. I'm sure it's a setting somewhere. I've tried several fixes to no avail. What am I doing wrong? I'm frustrated to say the least.


1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: macOS 14.6.1
Browser: Safari

tetardbleu
September 2, 2024

As far as I know, 1password did not update their app or safari extension. It's probably a silent update on apple's side. Only Apple Os can update silently. Other apps have not enough power over the system to do that.

dtoub
September 2, 2024

I literally came here to report this issue and am glad it is known and a fix is in process.

September 2, 2024

I have the same issue. This is really beyond comprehension that 1Password is overriding a user's control of decisions that they have already made. It is burning time of the end-user for absolutely no gain in security except from the user who already logged into their machine.

Revert this change!

September 2, 2024

Same problem here. When I first noticed the problem, every time I would type my password to unlock 1Password for Safari it would open the 1Password login page on a new tab. Eventually I went ahead and signed in there and now at least that doesn't happen every time, but Touch ID and Apple Watch unlock no longer work, nor does unlocking the 1Password app. It requires manually typing the password in Safari.

1Password 8.10.40
1Password for Safari 2.27.1
Safari 18.0
macOS 14.6.1

1p_jac
1Password Employee
September 2, 2024

Hi @ChrisJenkins & @cvadmin

Apologies for the trouble you're experiencing with 1Password for Safari on your Mac where your security settings are out of sync between the 1Password browser extension and desktop app. The development team have been made aware of an issue that arose with 1Password for Safari over the weekend which broke the integration between the two and are working on a fix.

We're pushing to have this fix available on the App Store as soon as possible but you can continue unlocking 1Password for Safari manually after Safari is re-opened or you can temporarily switch to another browser like Chrome or Firefox since the 1Password browser extension isn't affected there.

You can also keep an eye out for developments on the 1Password Status website here: 1Password Status - SLS not working in Safari.