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November 5, 2023
Question

1Password for Safari on iPad not working

  • November 5, 2023
  • 13 replies
  • 487 views

Hi, when I click on the 1Password icon in the toolbar of Safari, it just gives me a spinning wheel and then says « oops, something went wrong while loading ». I have uninstalled 1Password and reinstalled, restarted my iPad, neither of which has worked.

Could you please assist?

Thx


1Password Version: 8.10.18
Extension Version: 8.10.18
OS Version: iPadOS 17.1
Browser: Safari

13 replies

November 6, 2023

Same here, can’t get Safari to load 1Password extension. Running beta iPadOS 17.2 (21C5029g).

November 6, 2023

Running 17.2 beta and receive the same error.

1P_Dave
1Password Employee
November 7, 2023

Hello @Bakj, @emyr, and @ozdw! 👋

Thank you for reporting the issue and I'm sorry for the inconvenience. Please try the following steps, which should help get things working again:

-Dave

ref: dev/core/core#25725

November 7, 2023

That solved the problem for me. Thanks

November 7, 2023

That worked for me too, thanks.

Now what was that website I was looking at yesterday? 😣🤦🏻‍♂️🤣

1P_Dave
1Password Employee
November 7, 2023

@ozdw and @emyr

I'm happy that everything is working again for you both. 🙂

-Dave

BakjAuthor
November 12, 2023

Hi Dave,

I am having the issue on my desktop Mac, not on my iPhone.

BakjAuthor
November 12, 2023

Apologies, I mixed up my requests, as I am having the same problem on my desktop and iPad. I will try this out on the iPad and revert back.

Thx

1P_Dave
1Password Employee
November 13, 2023

@Bakj

Are you running a beta version of iOS/macOS on your devices? For the desktop Mac please try these steps:

  1. Open Safari.
  2. Click "History" in the macOS menu bar and select "Clear History" to clear all history.
  3. Once that's done, restart Safari by clicking Safari > Quit Safari. Then re-open Safari.

On the iPad follow the steps in this guide: Clear your cache on iPad - Apple Support (CA)

Let me know if that doesn't work.

-Dave

November 16, 2023

I was getting the oops on the public beta as well and clearing the cache got rid of that.

But then went to a site, nytimes, and tried to log in and now am getting this:

No matter whether I choose Allow for One Day or Always Allow it just keeps popping back up.

I clicked on the 1Password icon in Safari and was finally able to get past that but clicking on the 1Password icon in the login email address

or using the 1Password autofill option does not work.

Nothing happens.