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B
Bakj
November 5, 2023
Question

1Password for Safari on iPad not working

  • November 5, 2023
  • 13 replies
  • 487 views

Hi, when I click on the 1Password icon in the toolbar of Safari, it just gives me a spinning wheel and then says « oops, something went wrong while loading ». I have uninstalled 1Password and reinstalled, restarted my iPad, neither of which has worked.

Could you please assist?

Thx

1Password Version: 8.10.18
Extension Version: 8.10.18
OS Version: iPadOS 17.1
Browser: Safari

13 replies

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1P_Dave
1P_Dave
1Password Employee
November 16, 2023

@jehrler

I'm sorry that you're having trouble filling using 1Password for Safari. Can you please try the following steps to make sure that your web extension permissions are set correctly:

  1. Open the Settings app on your device.
  2. Scroll down and tap on Safari.
  3. Tap on Extensions.
  4. Tap on 1Password.
  5. Make sure that all of the entries on this page (especially "Other websites") is set to Allow.

Then open Safari and try to fill again. Let me know if that doesn't work.

-Dave

J
jehrler
November 16, 2023

OK, that seemed to work once I also cleared the history to allow the extension to talk to the app.

Thanks.

1P_Dave
1P_Dave
1Password Employee
November 16, 2023

I'm happy that things are working again. 🙂

-Dave

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