1Password in the Browser (1Password X Extension) Does Not Fill SoFi Password

Hi @tezgno!

Can you please share a full URL to this page, so we can make sure we test the same form? Thank you!

https://www.sofi.com/login/

Hello @tezgno,

Thank you very much for the link. The 1Password in the browser does not seem to have trouble saving and filling both email and password fields for me. Could you please try these steps to create a new login manually for your site and see how it works?

1. Go to your website > Enter your Email and Password > Right-click on the 1Password icon on your browser's toolbar > Select "Save Login" > Click on "Update login" > Select "Save new item" > Save.

2. Refresh the page and try filling using the new item.

If the new login item works, you can move the old item to the trash.

That appears to work. Creating a new login item and replacing the old one, it now works correctly. Any particular reason why I needed to create a new login?

@tezgno

It's tough to say, with certainty, what changed on the site. Often sites may change the specific URL or HTML attributes assigned to the specified field. Saving a new Login with the corrected HTML attributes associated will usually get things working again.

Normally that would make sense. However, in this case it doesn't because the old login works with the 1Password 7 extension for Mac. It does not work with the 1Password X extension. Creating a new login works in both the 1Password 7 extension as well as the 1Password X extension. While HTML elements can and do change, I would expect it to break in both extensions and not one or the other.

@tezgno

You're right, there should be no difference in behaviour regardless of which browser you're using. The new version of 1Password uses a different "brain" to autofill your credentials. So you will still notice some minor variations in filling behaviour when compared to the companion app extension or the Safari App Extension, which comes built in with the 1Password 7 desktop app. For any browsers that use the new version, filling behaviour will be universal.

Ok, this is now broken again (extension 2.1.3). Saving a new login doesn't work as well. It will now only fill in the email address. Extension that comes with 1password 7 still works fine.

@tezgno

I'm having some trouble replicating the behaviour you're seeing. The site fills on both the stable and beta versions of 1Password in my browser. I also tried saving a new Login and it worked as expected. Can you confirm the steps you've taken to create a new Login? Do you have the same experience as illustrated in my recording here?

@ag_chantelle

No, I do not have the experience. A couple of things that I noticed is that you are using Chrome whereas I'm using Safari. Second, your new site experience is the exact same experience I see on my Windows 10 machine with the same extension. On my Mac with Safari, when I go to create a new login, I do notice that it doesn't record the email address in the username field and rather, saves that as an additional field (Email) on the item.