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September 26, 2022
Question

1Password in the browser keyboard shortcut conflicts with Google Docs

  • September 26, 2022
  • 28 replies
  • 2040 views

Hi, I use keyboard commends on google, and shift+command+X is strikethrough - only suddenly it opens 1 password. How do I make that stop? I don't see it as a shortcut in my 1 PW preferences. It's a complete mystery to me, and really annoying. I'd also like to revert to the older version of 1 PW as this new one is pretty annoying all around. Am I able to do that? Thanks.


1Password Version: 8.9.4
Extension Version: Not Provided
OS Version: 12.6
Browser:_ Safari and Vivaldi (both)
Referrer: forum-search:https://1password.community/search?Search=strikethrough%20opens%201%20PW

28 replies

steph_giles
1Password Employee
April 18, 2023

Thanks @tijsverkoyen, I have passed on your feedback.

April 26, 2023

Same here. I just installed 1PW8 and I have this issue with Google Chrome for Mac. Any resolution?

steph_giles
1Password Employee
April 27, 2023

Hey @unverzac,

If you are using Chrome you can change the shortcut by right clicking on the 1Password icon in your browser toolbar and choose Settings. Under shortcuts choose 'Change on extensions page' and then you can set it to a different shortcut.

I hope this helps!

April 27, 2023

sure did! thanks! I changed it to Shift-Command-1

Thanks!

April 27, 2023

Thanks for this workaround for this annoying bug (i.e. ill-conceived "feature").
"You can change the shortcut in Chrome if you paste chrome://extensions/shortcuts into your address followed by the enter key."

Although it does not really work. I do not need a shortcut in my browser to open 1Password, but when I try to set it on this extensions page to have no shortcut, then close that window, the next time I open it, the shortcut is back again. The same happens when I try to replace it with another key command.

Very frustrating and unnecessary. There are so many ways to open 1Password. Simple research should have ruled out using a fundamental keyboard shortcut already used by Google Docs, one of the most popular office products on the planet.

April 28, 2023

@unverzac you're welcome! Please let us know if you need more help.

June 26, 2023

Thank you @steph.giles for the workaround for this ongoing annoying problem. However, even after making this change, it seems to set itself back after a period of time, requiring one to find this work around and again implement it. I don't expect to have to fight so hard to fight against a completely unnecessary "feature". There should be a way to turn off the shortcut rather than choose another random key combination which may conflict with something else down the road.

steph_giles
1Password Employee
June 28, 2023

Hey @Zebulon720,

I'm sorry for the trouble, the behaviour you are seeing does seem strange.

Do you notice it resets itself when you do anything in particular? Are you clearing your browser history at all?

Any detail would be really useful.