1Password incorrectly reports Wavebox is out of date

Thanks @Thomas8520 . I'll try out the new Windows beta. I thought I had the latest but didn't apparently. If the problem continues to reoccur, I'll update here. I do wonder, however, why this can't be fixed permanently in production since Wavebox supports Chrome extensions.

Well, I've tried out the new Windows app beta, again in conjunction with the latest Chrome extension, and the synch between Windows and Wavebox is still not working. Any other recommendations are welcome. @ag_mike_d , anything from 1Password support on this?

Hello @mbdiener,

Thanks for your message and sorry for the troubles with the Beta versus the Production versions of 1Password 8 for Windows. I have no news to share about full support maybe moving to 1Password 8 Production versions.

You've mentioned you tried out the latest Beta of 1Password 8 for Windows. Could you confirm 1Password is showing version 8.10.0 (81000009)? If not, I'll include a link to this here to the latest Windows beta.

Should you already be using the the latest version of the Beta, let us know and we'd be happy to help investigate further.

@ag_mike_d ,

Thanks for your reply. It turns out that after a restart of my computer, the two are now synching correctly. I had forgotten the “old”computer adage that a reboot fixes everything. :) Thanks again!

Hi @mbdiener,

You're most welcome - thanks for letting us know that everything is syncing again after the reboot. 👍

I've had this problem again in the last couple of days. your support explained that the production version is newer than the beta version and, therefore, the Windows app will default to the prod version. They expect a new beta version to be released this week.

Has Wavebox and/or 1Password made any progress on determining how to fix this so that we don't have to remain on beta versions and have this sync break when there are version changes?

The Wavebox app is happy to work with either the beta or production versions, it's the 1Password desktop app not allowing connections on the production channel. I chased this with 1Password support when my renewal came up recently and we're still being told they know about the issue, but don't have a timeframe for a fix.

If the 1Password app needs anything in particular from the Wavebox app, we're happy to add it in - just fire mailto:support@wavebox.io an email anytime.

Hi @mbdiener! I'm sorry to hear that you ran into this issue again in recent days. I understand that you've been in communication with us about this already - if this was via email, could you provide your Support ID number here so we can connect the dots? Thanks!

I don't have any answers at the moment, however I've reached out to the team for more information, and we'll be back in touch as soon as we have any details to share.

Hi @1P_Gem ,

The ticket number is LQP-83416-892 . In reply to Jermaine's response I had asked for a status on this issue being fixed but did not receive a reply back yet.

Thanks!

Hi @mbdiener, thanks for letting me know 😄I can see that my colleague Jermaine has also reached out to our browser team for more information about this. To keep the conversation in one place, myself or one of my colleagues will continue the conversation with you via email as soon as we have news to share.

We do apologise for any inconvenience caused, and we appreciate your patience here!

ref: LQP-83416-892