1Password not working with Sony Account Login

Hi there Former Member

When you say 1Password is "not working" with your Sony account login, could you tell me a bit more about that? The URL https://my.account.sony.com/ just returns "Not Found", so if you're able to let me know the exact URL and what the specific error is, I can look into it. :)

— Grey

If you can view the video at [removed URL due to exposed email addresses]

You’ll see an error when starting the login my using 1Password to fill the email address, but when the email address is typed manually, the process moves forward and 1Password can be used to complete the login

Former Member

I've removed the link to Google Drive, since the screen recording included exposed email addresses. In this case, I would imagine it'll be more effective to troubleshoot this with you by email, so Send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you.

HFW-47292-515

Former Member Thanks! I've made sure your enquiry is with the right team, and they'll reply to you as soon as they can.

I just got the announcement about passkey support from Sony today, and ran into issues as well after setting it up with 1Password:

1. Open https://playstation.com
2. «Sign in» at top right
3. In the email field, select the 1Password item showing the passkey symbol from the dropdown
4. Immediately an error page «Something went wrong» appears

@ToffenDask @GreyM1P

I get the same issue as OP, I don't have passkey set up yet, but I do notice that signing into playstation website is a little broken with 1password autofill, if you let it autofill login email it throws a sign in error, manually typing email address works fine then password autofill also works.

If you use password or passkey, it seems clear that there is an issue with the autofill email on playstation website. Hopefully 1p can investigate why this is.

+1. When I use autofill for email address, it errors out. When I manually enter email address, it works as it should, and I login successfully

@ToffenDask, @telUK, @sbchasin

I'm sorry that you're all also affected by the issue. I can confirm that our developers are aware and are working to update 1Password in the browser in order to fix the issue in future versions. I'm sorry for the inconvenience.

For the time being, you can copy and paste your email address into Sony's login page to workaround the issue.

Let me now if the workaround doesn't work for you.

-Dave

ref: dev/core/core#27516

@1P_Dave

That does work, copy and paste of email address or manually typing email address is ok. Autofilling via 1Password errors out. As long as you manually enter or copy and paste, passkey works