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October 8, 2026

1Password on Googlebook

  • October 8, 2026
  • 3 replies
  • 9 views

Hello, I’ve been having issues with the 1Password app and Chrome extension on my Lenovo Googlebook. Notably, the browser extension crashes my browser when I try to interact with it, and the Play Store app doesn’t respect my biometrics or device PIN. They also don’t integrate properly with each other. I know it’s a new ish platform, but I was wondering if these were known issues?

3 replies

ChrisC1P
1Password Employee
1Password Employee
October 8, 2026

Hi ​@alexa.stelline thanks for reaching out!

I’m sorry you’re running int trouble with 1Password on your Lenovo Googlebook.

 

I’d like to ask you to save a diagnostics report from the 1Password browser extension as well as the app and attach them in an email sent to support@1password.com so that our team can take a look and advise further.

 

- How to send a 1Password diagnostics report
 

With your email please include:
- A link to this thread: https://www.1password.community/1password-at-home-31/1password-on-googlebook-25788
- Your forum username: alexa.stelline

 

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

October 8, 2026

Support ticket 823414

1P_Gem
1Password Employee
1Password Employee
October 9, 2026

Hi ​@alexa.stelline, thanks for letting us know! I can confirm that we’ve received your ticket, and one of my colleagues will look into this further and send you a reply via email as soon as possible.