1Password seems to auto lock itself quickly despite my setting

Hi @loyed256:

Would you mind sharing a screenshot of your auto-lock preferences? Additionally, do you have 1Password configured to stay in your menu bar? That setting is in Preferences > General. Let me know!

Jack

Yes I do keep 1Password in the menubar.

Hey @loyed256:

Thanks for following up. Just to confirm, when you notice 1Password is locked, you haven't slept your Mac, switched users, or started the screensaver, right?

Jack

No. I don’t think so.

I am having the same problem as @loyed256. I don't see a solution posted and would appreciate getting one. I also have the same answers to the questions - I do have 1Password configured to stay in my menu bar and when I notice 1Password is locked, I haven't slept my Mac, switched users, or started the screensaver. This never used to happen, but it has been occurring for some months now.

@loyed256 (apologies for the late response) and @asrosen5

When you notice that 1Password is locked is it locked in the browser, in the menubar, or both? Can you also tell me if you use the Shift-Command-L shortcut for any of your other apps? That shortcut manually locks 1Password.

I look forward to hearing from you. 🙂

-Dave

Hi @1P_Dave. I believe it's locked in all locations (browser, dock, and menu bar), but it's certainly locked in the browser, which is where I almost always open it from. The next time it happens, I will check in all locations. I don't use the Shift-Command-L shortcut at all.

@asrosen5

Thank you for the reply. The next time that you notice that 1Password is locked please note the time and whether 1Password is locked in the browser, the menubar, or both. Then, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/665331/#Comment_665331
• Your forum username: Asrosen5
• The information requested above.
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

As requested: [#ZRN-79561-646]

Thanks @asrosen5, I can confirm we've received it. We'll take a look and get back to you as soon as possible. 🙂

ref: ZRN-79561-646