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August 12, 2021
Question

1Password v8 is a Mistake

  • August 12, 2021
  • 105 replies
  • 3000 views

I've been a supporter and advocate for 1Password for years. I led my team to use it at work in 2016 because I'd been using it and loving it since it was 1Passwd. I happily downloaded 1Password 8 when I saw the early access announcement, and I can't believe this is what you plan to ship. ⌘\ is gone. It's a web app in a frame. v7 was first in class, completely solid Mac experience. v8 I wouldn't give a second thought to if I wasn't already so invested in the app. Now I don't know what I'm going to do. I know you give all this a lot of thought and run through lots of different scenarios, but I'm just chiming in to tell you, this is a mistake.

From someone who's been one of your biggest fans, v8 is a mistake. You shouldn't ship this.

Man, AgileBits used to be such a great little indie Mac company.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

105 replies

roustem
1Password Employee
1Password Employee
August 12, 2021

@krusnof You might be right.

I don't have 1Password 7 installed anywhere. I was living on 1Password 8 since last year and I am probably used to not having the features that you are missing. I hope you will let us know, just like you did in another thread. I truly appreciate it.

gussic
August 12, 2021

@roustem The big feature that's missing, is having the categories in the sidebar, the drop down menu for them is absolutely atrocious. How this made it past initial design I don't know.

krusnof
August 12, 2021

@roustem there is NO way you've used 1PW8 since last year if it's in this current stage as EA with all the issues—otherwise, I'm assuming you didn't have use for a password manager for that long. This is not remotely close to being a daily driver. And if you're support (I'm making an assumption here, so please correct me if wrong) then you should absolutely not run an internal dev version. And even if so—then you're telling a lot of people didn't catch all these basic mistakes? Sorry, but having a real hard time believing that statement.

krusnof
August 12, 2021

You much have been using 1PW7 then long before 1PW6 was outdated—so you have had the features we're all discussing, and if you didn't use them—well, what can I say, you haven't used 1PW to any extend that's useful.

roustem
1Password Employee
1Password Employee
August 12, 2021

@krusnof Dave and I started the company back in 2005 and used to be the only developers for many years. And we also did (and still do) the customer support. You are not wrong though, I am certainly not using 100% of the 1Password features.

krusnof
August 12, 2021

@roustem I appreciate you then doing all this work and response. Suggestion—spend time reaching out to users via focus groups and actually talk to users. I hope you can see the amount of bad posts about 1PW8 already, that's not great as a product company if I look at it (being in product myself too)

August 12, 2021

Kudos to @roustem for joining the discussion. Count me in as nervous -- I love the Mac and native Mac apps, but the 1Password team has been solid for years now. I'm holding back on judgement (but also holding back on trying 1PW8). Fingers crossed.

roustem
1Password Employee
1Password Employee
August 12, 2021

Thank you for the feedback, @krusnof and @gtcaz. We kind of treat these forums as our focus group as well, appreciate your suggestions!

krusnof
August 12, 2021

You cannot replace actual conversations with forum debates. It's great yes, but not a substitute...

August 12, 2021

What about AppKit made the editing slow in 7, and what about electron makes it fast? You can keep your new Rust back end and provide a Mac crafted front end experience using native APIs.