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August 12, 2021
Question

1Password v8 is a Mistake

  • August 12, 2021
  • 105 replies
  • 3000 views

I've been a supporter and advocate for 1Password for years. I led my team to use it at work in 2016 because I'd been using it and loving it since it was 1Passwd. I happily downloaded 1Password 8 when I saw the early access announcement, and I can't believe this is what you plan to ship. ⌘\ is gone. It's a web app in a frame. v7 was first in class, completely solid Mac experience. v8 I wouldn't give a second thought to if I wasn't already so invested in the app. Now I don't know what I'm going to do. I know you give all this a lot of thought and run through lots of different scenarios, but I'm just chiming in to tell you, this is a mistake.

From someone who's been one of your biggest fans, v8 is a mistake. You shouldn't ship this.

Man, AgileBits used to be such a great little indie Mac company.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

105 replies

August 12, 2021

I am also disappointed by this change. Having said that I understand the reasons behind this decision and they are all based on business reasons. It is much easier to develop once and enable your software on all major platforms. Agilebits is saving money by doing this. Steve Jobs once said that a technology company that bases its decisions solely on business, is just bad.
1Password is one of the apps that Mac users have been enjoying for years. Going cross platform is definitely not easy and brings its challenges with it, but Agilebits shouldn't forget its roots..By giving up the focus from the Mac and concentrating on just the service you just drive most Mac fans away.
We do not want another Slack. We want great Mac apps and 1Password 8 is unfortunately not one of them.
Doing cross platform right is a big challenge. The only right way to do it is by developing separate apps for each platform. That costs money and time. You decided to make it easy on yourselves.
I cancelled my subscription that ends this December as I have no desire whatsoever to support your business decision.

August 12, 2021

@roustem : You said "But I am still sad that after so many years you abandoned us without giving the new app a chance."
I am sure, almost everyone who gave here in "Early Access" his/her opinion about v8, gave already a chance - by installing it or just following the posts/comments.
I did not install it because v8 still in alpha. I just have to read some comments. I do not need to touch the hotplate just to learn that it is hot! If someone tells me not to touch the plate, then I don't touch it.
I do not like the whole development we see now, so why should I give it a chance.
I will wait with "live-testing" of v8 until the new MacOS comes out and see what the new Keychain offers. Sad, but at the moment I have the feeling that Agile does not want to offer users of v7 (Mac) another chance to stay. I read here only "whitewashing" ...

August 12, 2021

I am jus't a regular user. Retired from IT years ago but still house "IT expert". I am never going to this V8 version and think that some "re-rethinking" is in order. You are selling trust, security and rock solid reliability. This will be gone in V8 on our 3 Macs (and I guess on our iPads and iPhones as well. I won't even try to put my nice old wife through a couple of years with bugs and things being different than she is used to. So I will start looking for a replacement for 1Password. One which works so I don't hAt leastave to cope with both someting new and something filled with bugs. For no good reason. - At least give us with 1Password 7 on our Macs a chance to stay on version 7. You can call it "Classic Subscription". That sounds nice enough.

August 12, 2021

I can kinda see where you're trying to go with some of these 1P8 design changes, but also share the concerns about Electron. 1P has been such a shining example of a native application, it's hard to see that compromised on. It's definitely more an alpha, and I had to go back to 7.

August 12, 2021

Add me to the lost list of long-time advocates who is very concerned. Willing to see this through beta (you really should have announced as alpha, to set the expectation that it was early and things/decisions could change) but while glad the senior team is involved in the public discussion, not thrilled with the tone so far. You'll win, the company will survive, but is it worth crushing all this goodwill?

I hope you guys really listen and think hard before committing just because you made decisions last year. Change is fine. Hard change is fine. Pissing people off is even fine. Ruining a great product isn't.

August 12, 2021

You guys should go out and breathe in some fresh air. Seriously, the amount of hyperbole outrage displayed by some people here makes me think someone has killed their beloved dog. It's a password manager, not your life. Take a step back and appreciate the fact that this is an early release with loads of headroom for changes and optimizations. And as for Electron... who cares. If you guys hadn't pointed it out, I wouldn't even have noticed.

I have my own issues with this alpha version (like the fact it doesn't respect my "never lock" setting), but I expected nothing short of boat loads full of issues with an early access version.

August 12, 2021

Guys, why don't you let it grow? This is an early beta (call it alpha - doesn't matter- its just not ready). From feature perspective 1Password never disappointed in a long view. So this is beta for now - if you don't like it go to 7 back. If it's finished and you still don't like it, stick with 7. But "Complaining","Tickets" about explicit named missing features or ways how things work now is more helpful instead of this "general complaining". I really believe if enough people like or change things to change they do it sooner or later 😊 I have seen that since years and still trust this will not change.

August 12, 2021

@telephoneman2 because we, as mac users, feel betrayed. We bought into this product and this company because they made a great native mac app. Now, they are throwing it all away for Electron. I've never used an electron app that was better than a native app. They are ALWAYS slower and have worse interactions.

August 12, 2021

For those who are hypercritical about this electron thing just try the beta, so far it's the best electron app I've ever seen. They've tried really hard to make it as native as possible in Big Sur, it's pretty, also the app eats surprisingly small amount of memory, it's fine and will be ok for the most people. The thing is that with my vault of around 1k entries it is noticeably slower to scroll or show entries, it feels sluggish and wrong. As for me this and a subscription only thing made me look around for an alternative and that's where they lost me, sorry.

August 12, 2021

@roustem I've got to ask… why wasn't running a successful Mac and iOS app company enough?

I suppose I should go back and re-read the posts about taking the initial investments. Seems to me that the expansion of AgileBits and taking investment money led directly to this sub-par, non-native Mac app, which I can only assume the iOS app will follow suit. You guys had a great app and the respect of the entire community. Why toss that away? And for what? Windows and Linux compatibility?

Well, I suppose if I was literally offered a wheelbarrow full of money I might do the same thing. 🤷🏻‍♂️