1Password8 for Windows will not install

Hi @erasmosud, thanks for posting your support ID! I can confirm that we've received your email, and a member of the team will be in touch with you there shortly 😄

ref: DPC-21725-217

I have the same issue (with the same errors on the log files as @erasmosud). I have currently version 7 of 1Password installed and working. It is also a company managed laptop and going into Safe Mode is not an option.

Hi @cyraneus! I'm sorry to hear that you're running into this issue as well. Could you email in to support+forum@1password.com with a link to this thread and your forum username, so we can take a closer look?

I also have the same issue on every 1Password 8 update. Fortunately I found a workaround:
1. When the installation fails, copy the installer e.g. 1PasswordSetup-8.10.4.exe from C:\Users<User>\AppData\Local\1Password to another directory before closing the error message box (because this will delete the installer).
2. Rename the "app" directory to "previous".
3. Manually start the installer.

Still, it's very annoying to have to do that over and over again.

The error log:
❯ INFO 2023-04-14T13:35:15.495 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:507] Updating from 81003012 to 81004032
INFO 2023-04-14T13:35:15.709 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:281] Copying files to C:\Users\$USER\AppData\Local\1Password\update
INFO 2023-04-14T13:35:15.710 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:73] copying files to: C:\Users\$USER\AppData\Local\1Password\update\8
INFO 2023-04-14T13:35:17.403 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:285] Renaming C:\Users\$USER\AppData\Local\1Password\app to C:\Users\$USER\AppData\Local\1Password\previous
INFO 2023-04-14T13:35:17.403 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:130] renaming C:\Users\$USER\AppData\Local\1Password\app to C:\Users\$USER\AppData\Local\1Password\previous
INFO 2023-04-14T13:35:17.568 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:172] renaming C:\Users\$USER\AppData\Local\1Password\app to C:\Users\$USER\AppData\Local\1Password\previous
INFO 2023-04-14T13:35:17.569 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:289] Renaming C:\Users\$USER\AppData\Local\1Password\update to C:\Users\$USER\AppData\Local\1Password\app
INFO 2023-04-14T13:35:17.570 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:172] renaming C:\Users\$USER\AppData\Local\1Password\update to C:\Users\$USER\AppData\Local\1Password\app
ERROR 2023-04-14T13:35:17.922 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:162] failed to move app files. Error: Io(PermissionDenied)

Hi @rohahn! I'm glad to hear that you've found a workaround, however I can definitely understand how it could become frustrating having to do this for every update.

This issue is most commonly caused by security software locking down 1Password's installation directory. Have you been able to try updating 1Password in Safe Mode with Networking, to test whether it's able to go through there? Alternately, are you able to try adding exclusions for 1Password in any security software on your device? We usually recommend excluding both the full installation directory at %LOCALAPPDATA%\1Password, and also 1Password.exe.

Hi @1P_Gem! Thanks for the reply.
Unfortunately I cannot control the configuration of Trellix Endpoint Security on this corporate machine. But since 1Password 8 is the only application having this issue so far and even your 1Password 7 installed just fine, I cannot believe that there is no way to fix this problem in your installer. At least there should be a better error message that gives a hint about the workaround.

Hi @rohahn, thanks for letting me know! I can definitely understand how the installation rollback error message could be improved, and I've filed your feedback about this with our product team.

Because 1Pasword 8 is an entirely new app, built from the ground up, this makes it quite different from 1Password 7. Often, antivirus software might have issues with one version, but not the other. These types of issues are more common immediately after a new update for 1Password is released, and tend to improve over time as more users update.

We do have an issue on file to look into what it is about the update process that's causing antivirus software to mistake 1Password as something malicious, and I've added the details about your case for the team to see.

If you have any further questions or concerns, let us know 😄

ref: 32573796
ref: magic/cst3#13

The solution from @rohahn did unfortunately not work for me (but thanks for posting it!), but I am also still on 1Password 7. The installer removed the "previous" folder but still failed to create the app folder. In the end, I had to re-install the 1Password 7 app to get at least 1Password 7 to work again.

(I have contacted the support today again with an updated set of logs, now that I get deprecation warnings from 1Password. It would be cool if the installer could be fixed until 1Password 7 is deprecated.)

Hi @cyraneus! I'm sorry to hear that rohahn's suggestion didn't help in your case. Could you let me know your support ID number so we can connect the dots? It should look something like #ABC-12345-678. Thanks!

[#NQA-98737-753]