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August 24, 2022
Question

1Password8 for Windows will not install

  • August 24, 2022
  • 26 replies
  • 1661 views

I have downloaded the latest 1Password for Windows install yesterday (August 23rd).
I try to install this on my Windows laptop. The following sequence occurs both as regular user and with "run as administrator".
ATTN: I am translating the dialogs as I go along, because apparently and _FRUSTRATINGLY _ 1Password decided to localize the install.
1) Small dialog "Install 1Password 8?" -> Yes
2) Running progress bar "Installing 1Password" for a few seconds.
3) Dialog box (Icon: white cross on red circle background). 1Password cannot complete the installation will undo all changes". Only option is OK
Installation ended.
1Password 7 is installed (by me) and updates to latest versions everytime.
Windows 10 Enterprise 20H2


1Password Version: 1Password8 version august23
Extension Version: Not Provided
OS Version: Windows 10 20H2 Enterprise
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=1password8%20for%20windows%20will%20not%20install

26 replies

1P_Gem
1Password Employee
May 3, 2023

Hi @cyraneus, thanks for getting back to me with your support ID! 😄

ref: NQA-98737-753

May 16, 2023

Same issue here... waiting for a fix form 1Password

1P_Gem
1Password Employee
May 17, 2023

Hi @fjmanso! I'm sorry to hear that you're running into this issue as well. We would be happy to troubleshoot this further with you - could you email in to support+forum@1password.com and attach a copy of the logs from 1Password's installation directory? You can retrieve the logs with the steps below:

  1. Open the Start Menu, paste this code into the search field, and press Enter: %LOCALAPPDATA%\1Password
  2. Once you've navigated to this location, right-click the Logs folder, click Copy, and paste a copy of that folder onto your desktop.
  3. Right-click the folder on your desktop, click Send To, then Zipped folder.

With your email please include:

Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!

September 8, 2023

Hi, I can report that the installation finally worked out-of-the-box today.

1P_Dave
1Password Employee
September 8, 2023

@cyraneus

I'm happy to hear that you were able to install 1Password. Let us know if you run into any other issues.

-Dave

November 6, 2023

When trying to install 1Password Version 8.10.18 on a new Windows 11 installation, I still had the same problem, when using either a manually downloaded installer or the Windows Store version. Unexpectedly, however, the installation via winget worked.

winget install AgileBits.1Password

Nevertheless, I still think that this is a bug in the installer that should be fixed. No other application was ever prevented from being installed by our anti-virus software. And no, booting into safe mode is not an acceptable solution.