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August 11, 2022
Question

1pw8 not needing to be unlocked to input a user and pass?

  • August 11, 2022
  • 24 replies
  • 854 views

I just updated to 1pass 8 on my pixel4a5g running android 12 on the july security patch and in using 1pass the autofill is not asking me to log into 1 pass like it did with 1pass 7. I set 1pass 8 to auto lock immediately after closing the app, thinking that it would also require me to use my fingerprint or master password to select my user and pass for an app or a website login, but it did not. I thought that maybe it was an issue with something in the cache so i force stopped the app, cleared the cache and had the same problem. this is a huge security hole and needs to be fixed. i shouldnt have to go back and forth from the app to copy a password and then go back to the app where i need it. it should work the same as it did in version 7, where you need to log in with a fingerprint or master password before getting the stored login credentials, at least that's what i would have thought. is this something that isnt working as intended or is this supposed to work this way? if this is not working as intended then how long will it take to get fixed? if this is working as intended, why? the whole reason apps like this is to help things be more secure then how does this functionality support that. for the moment i have reverted back to 1pw7.


1Password Version: 8
Extension Version: na
OS Version: android 12
Browser:_ na

24 replies

April 23, 2023

@1P_Timothy I was still experiencing the problem and have since upgraded my phone to a Google Pixel 7 Pro. I have the same settings and can say it will still ask me for biometric authentication somewhere around 2-3 hours (can't pinpoint it exactly yet). But definitely not waiting the full 8 hours. Is there anything else I can do to help you pinpoint the issue/cause?

1P_Timothy
Community Manager
April 29, 2023

Hi @RobMendez, thanks for following up with us.

Certainly odd behavior, I have a Pixel 4a and 6a with me and I'm not seeing the same. I'd like to ask you to unlock 1Password then send in a new diagnostics report once it locks prematurely. We can look over the logs and file a new report with any issues

  1. Open and unlock 1Password for Android.
  2. Tap the account or collection icon.
  3. Tap Settings > Help > “Send diagnostics”.
  4. Add your forum username (@RobMendez) and a link to this conversation (https://1password.community/discussion/132251/1pw8-not-needing-to-be-unlocked-to-input-a-user-and-pass#latest) so we can identify the report.

Thanks again for your help troubleshooting this!

May 10, 2023

@1P_Timothy Ironically, the app doesn't let me send diagnostics. I click the button and nothing happens. I've uninstalled, cleared storage, rebooted, reinstalled, and it's still the same thing. I'm running 8.10.6 (81006027) on Prod.

1P_Timothy
Community Manager
May 12, 2023

Hi @RobMendez, that doesn't sound right, my apologies for the trouble here.

We've seen some cases where the default mail app isn't detected and we're looking into the cause. If that occurs, installing 3 total email should cause a share sheet to open when creating diagnostics. The share sheet will prompt you to select your preferred email app. With a device in this state I found the combination that worked for me was Gmail, Proton and Outlook.

Let us know if that works for you and thanks again Rob.