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JenniferC
Nov 9, 2026 1:23 AM UTC
Solved

2FA device not availble, no recover codes

Hello,

 

I have a problem. I need access to my 1password family account. I do not have access to my 2FA device anymore and also do not have backup codes (still looking). I am the family organizer and my partner is not an organizer so he can’t put my account into recovery.

 

I do have my secret key document and I do have my email/login information - I just can’t validate the 6 digit code.

I need to manage the subscription (to renew and change the CC information) and family account and am stuck.

Is there any way to recover from this and not lose everything? TIA

This topic has been closed for replies.
1P_Dave
1P_DaveAnswer
1Password Employee
Nov 9, 2026 6:04 PM UTC

Hello ​@JenniferC! 👋

I'm sorry that you're running into trouble when accessing 1Password on your new phone after you lost access to your authenticator app. If you're using 1Password on any other device then you can temporarily turn off two-factor authentication there: 

If you don't have access to 1Password on any of your devices then sit tight, I see that you’ve already opened a support ticket and one of my colleagues will respond to your email soon.

-Dave

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1 reply

1P_Dave
1Password Employee
1P_DaveAnswer
1Password Employee
Nov 9, 2026 6:04 PM UTC

Hello ​@JenniferC! 👋

I'm sorry that you're running into trouble when accessing 1Password on your new phone after you lost access to your authenticator app. If you're using 1Password on any other device then you can temporarily turn off two-factor authentication there: 

If you don't have access to 1Password on any of your devices then sit tight, I see that you’ve already opened a support ticket and one of my colleagues will respond to your email soon.

-Dave

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