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May 30, 2024
Question

“Add your first items” has shown up and won’t go away

  • May 30, 2024
  • 24 replies
  • 603 views

I’ve been using 1P for years and have lots of things in the vault. Today, on Windows, I’ve got a message above my items saying “Add your first items” and there doesn’t appear to be a way to get rid of it. How do I fix this?

I tried adding a new item, but it still persists.


1Password Version: 8.10.33
Extension Version: Not Provided
OS Version: Windows 11 23H2
Browser: Not Provided

24 replies

GreyM1P
1Password Employee
October 5, 2024

@hegguardo – Glad to hear that's helped! :)

October 20, 2024

I still see this annoying banner on my wife's computer, she only uses a family shared vault with over 1,000 items. Nothing in personal vault, which I really wish we could delete, it is very confusing for a novice user.

1P_Dave
1Password Employee
November 11, 2024

@pinskerj

I'm sorry for the frustration. Thank you for the feedback, I've shared it with the team. 🙂

-Dave

ref: PB-44271310

KG4ZOW
May 13, 2025

FWIW I'm seeing the same "Add your first items" panel in the macOS app (v8.10.50 on macOS 15.4.1 on MBP M2 Max), however on other machines signed into the same account it isn't there.

What are the actual criteria the app uses when decided whether or not to show this panel? Is it based on how many items were created on that specific machine? This particular machine isn't used to enter new items, only to access existing items. I've been using 1P for years, I don't need to be encouraged to use it.

If it's based on how many items have been created on the current machine, maybe it should be based on how many items are in the vaults accessible through the machine ... or maybe add something in the preferences which turns off all the new-user introductory stuff entirely.

1P_Dave
1Password Employee
May 13, 2025

@KG4ZOW 

Thank you for reaching out. It sounds like you're using an older version of the 1Password desktop app from October 2024, can you update to the current version (8.10.76): How to keep 1Password up to date

Let me know if you still see the same message after updating and restarting the app.

-Dave