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February 15, 2023
Question

App Bug (iOS): Can’t properly edit or scroll through a “Secure Note” item that has a lot of text

  • February 15, 2023
  • 58 replies
  • 2307 views

In the latest 1Password for iOS 8.10.0 81000052, on PRODUCTION channel, if a secure note (or possibly any item with a note) has a lot of text, you can’t edit it properly because it doesn’t allow you to scroll through it. In other words, you’re stuck in one section of the note, and can’t scroll up or down to edit parts not seen on the screen.
Update - I've uploaded a screen recording: https://imgur.com/a/qOMSsfC

58 replies

nimvioAuthor
February 15, 2023

Also, with an item with a long "note", if you "Edit" and then tap "Save" or "Cancel", a bunch of whitespace will appear below the note that goes on for quite a bit, to the bottom of the item.

February 15, 2023

Hi @nimvio ,

Do you know approximately how long your note is? There is an issue with extremely long notes that we are looking into.

Thanks,
Kevin

February 16, 2023

I updated the app to latest version (8.10.0) from previous version, so I go to one of my secure notes and before taping edit I can scroll and see every line of text. So good their.
Here is we’re the problem happens.
After taping edit it shows only 20 lines of text and prevents me by locking the scrolling up or down to see or edit the rest of the item.
You can scroll 1 or 2 lines either way, but that is all.
It just randomly shows the middle part of the item 20 lines of the 300 lines that make up the whole secure note.

Until this gets fixed how might I go back to previous version (8.9.7) ?
Do you have a direct link you can paste me to that version, because I can not edit any notes and I have changes everyday to stay current.

February 16, 2023

This is happening to me too.
After updating to version 8.10.0.of 1Password app for iOS.
It was expected that a bug would be created when I noticed the most changes in my life of a release I have ever seen.
The issue was not in previous version that had the same amount of lines.
I try to edit a secure note of about 250 lines of text of the item. I notice it scrolls to the middle and I can see only about 22 lines of text beside space between them.
It will scroll up or down about 2 lines either way.
So it is like locked basically and you can not scroll.

Do you have a direct link to previous version 8,97 so I can get back to business?

February 16, 2023

The other guy above me has a link of the video that is what is happening to both of us at least after upgrading to latest version.
It happens when editing a secure note of at least 30 lines of text. Does not seem to do it with just 5 or 10 lines.
Really our most important security notes has stuff we update a lot so like I have to remember daily changes, because I can not edit that secure note, so because I can not scroll to the part I need to change and save.
So that makes my organization of my business at a stand still.
Next version after next I am going to wait a week to make sure before upgrading. If you can’t scroll that puts on the brakes and they want let you roll back because they want you to have the latest.
Gosh how long did we have the last version?
So what would be the harm in being able to roll back one version. It is not like I want to go back to version 7. They allow that, but not the last version so how does that make sense?

February 16, 2023

I just heard that the support is on top of this issue and there should be a fix in the works.
Thanks I hope.

1P_Tommy
1Password Employee
February 16, 2023

Thanks for working with my colleagues bugwhat We'll get a report filed.

ref: USX-55433-858

February 16, 2023

I noticed you said tags in one of your notes so my problem is not tags, but the editing of secure notes.
It is the same scroll issue though tags may have the same issue just to be clear.
Thanks

February 16, 2023

Hi @bugwhat ,

Thanks for your report. I am one of the developers of 1Password for iOS, and I'll be looking into this. I looked into this with some long notes here and was able to reproduce the issue, so we will work on a fix as soon as we can.

Cheers,
Kevin

nimvioAuthor
February 18, 2023

Thanks for the replies, @ag_kevin & @1P_Tommy . I’ve also noticed this general scrolling issue when editing items that aren’t secure notes: such as editing the Title field for an item, and when adding multiple fields (e.g. add a bunch of blank password fields, like you’re adding a group of two-factor backup codes). I’m using latest TestFlight, 1Password for iOS 8.10.1 81001001, on BETA channel.

Another thing I’ve noticed (again, with scrolling) on the UI is when you scroll down the screen when viewing an item, the top part of an item, where it shows you which account and vault an item is in, the text goes underneath the top menu (where the Home, Edit, and Share) bar text. As you scroll down, the top menu bar blurs, but doesn’t blur soon enough and text overlaps each other.