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February 15, 2023
Question

App Bug (iOS): Can’t properly edit or scroll through a “Secure Note” item that has a lot of text

  • February 15, 2023
  • 58 replies
  • 2307 views

In the latest 1Password for iOS 8.10.0 81000052, on PRODUCTION channel, if a secure note (or possibly any item with a note) has a lot of text, you can’t edit it properly because it doesn’t allow you to scroll through it. In other words, you’re stuck in one section of the note, and can’t scroll up or down to edit parts not seen on the screen.
Update - I've uploaded a screen recording: https://imgur.com/a/qOMSsfC

58 replies

February 19, 2023

I click on “edit” and then I only see a portion of the note, and I can’t scroll up or down, or click on it so a cursor appears.


1Password Version: 8.10.0
Extension Version: Not Provided
OS Version: iPad OS 16.3.1
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=I%20can%E2%80%99t%20edit%20any%20of%20my%20Secure%20Notes%20in%20iOS

February 28, 2023

I'm having the same issue. Frustrating. Wish there was a fix.

February 28, 2023

When I try to edit a secure note in iOS (using 1P 8), the keyboard blocks part of the note. The note will not scroll far enough up or down to allow me to edit either the top or bottom of the note as it is blocked by the keyboard. Is there a fix for this problem?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=edit%20note%20ios

GreyM1P
1Password Employee
February 28, 2023

Hi both.

We're currently tracking an issue where longer items mean that the view can't be scrolled, which then interferes with editing the item. Sorry for the inconvenience – our development team are already aware, and are working on a solution. I've added this thread to our tracker for it.

It looks like 1Password for iOS is the only version affected by this bug. Other devices and 1Password.com are working as expected.

— Grey

ref: dev/core/core#20070

jondriscoll
March 1, 2023

Also have this issue… can only scroll to the “size of the viewing area” - using the outer / rightmost scroll bar.
There does not seem to be a scroll bar for “inside” the viewing area. The viewing area also seems to be centred halfway down the note….
(When using the Windows client, it seems that the viewing area sizes to the FULL height of the note, whereas on the iPad version, the viewing area is only 40 or so lines tall….)
IPad Pro IOS version 16.3.1

March 2, 2023

Thanks, Grey!

I use the notes section frequently for important data, and not being able to enter data has been very frustrating. I look forward to a solution, hopefully soon. I appreciate all your hard work!

1P_Tommy
1Password Employee
March 2, 2023

Thank you for the kind words.

March 4, 2023

It's all rather hilarious really. The last fix was designed to resolve an issue with viewing secure notes due to too much whitespace being produced as a result of using markdown (I should know, I was the original bug reporter). This was resolved (after many months of waiting) only to have a new issue being able to edit those same notes using the same devices affected by the first bug (iOS).

The fact the developers of this product have no quality control (theres plenty of evidence to substantiate this) is worrying for the future security of this product. And the fact this product gets increasingly broken makes paying customers (like myself) get more considerate toward not only abandonment but legal recourse for the money we spent and received a product which didn't function as advertised.

March 7, 2023

I just did the new update to 1Password and I still can not edit secure notes because I still can not scroll in any secure notes.
What is the deal on why that did not get fixed?

March 7, 2023

I just did the new update to 1Password and I still can not edit secure notes because I still can not scroll in any secure notes.
What is the deal on why that did not get fixed?
Guys I been waiting for this to get fixed!