Skip to main content
February 15, 2023
Question

App Bug (iOS): Can’t properly edit or scroll through a “Secure Note” item that has a lot of text

  • February 15, 2023
  • 58 replies
  • 2307 views

In the latest 1Password for iOS 8.10.0 81000052, on PRODUCTION channel, if a secure note (or possibly any item with a note) has a lot of text, you can’t edit it properly because it doesn’t allow you to scroll through it. In other words, you’re stuck in one section of the note, and can’t scroll up or down to edit parts not seen on the screen.
Update - I've uploaded a screen recording: https://imgur.com/a/qOMSsfC

58 replies

nc1pass
March 12, 2023

I can confirm I'm having the same issue when editing a logon item on the latest 1Password (8.10.2) app on my iPhone (latest 16.3.1 iOS). The note for a banking logon page is lengthy but when I click edit, I can't scroll above the note area to edit the other items in the logon area. Hope 1Password fixes this significant bug soon. Not difficult to validate.

1P_Dave
1Password Employee
March 13, 2023

@bugwhat

I'm sorry for the confusion. My suggestion to update to the latest version was directed to another user who was reporting a different issue. You're correct that our developers are still investigating the Secure Note edit issue.

@nc1pass

I'm sorry that you're unable to edit items with long notes. I've added your report to the internal work item for the issue so that our developers are aware that you're affected.

-Dave

ref: dev/core/core#20070

March 21, 2023

I have the same issue on iOS, how did your QA team not catch this?

1P_Dave
1Password Employee
March 21, 2023

@dakshesh

I'm sorry for the frustration. I've let our developers know that you're affected so that they're aware. We plan to release a fix in a future update to 1Password.

-Dave

March 29, 2023

Same problem here - I hope, the fix will arrive soon, as the issue makes it almost impossible to edit secure notes on iPhone. Thank you.

1P_Tommy
1Password Employee
March 29, 2023

@481steve

Hopefully, the trouble will be alleviate before long. My apologies for the wait.

April 2, 2023

Same problem here…lots of long Notes but no way to add or edit in the iOS app

Tburgueso
April 2, 2023

Same issue with editing existing long entries, but on the iPadOS version of 1Password. If I close the onscreen keyboard I can scroll through the entire record, but when I tap on the word that needs to be changed, re-opening the onscreen keyboard, the view jumps to a different point in the note, and I again can’t scroll to the location of interest. In addition, when I tap the edit button for the record of interest, a different record from my list of recent records opens up in edit mode. I can only get the correct record open in edit mode when I start from the list of all records and scroll to the entry using the alphabetical shortcuts on the right side. This started only after I updated my iThings to 16.4, I believe.

1P_Dave
1Password Employee
April 3, 2023

I'm sorry that you're also running into issues when editing items using 1Password for iOS. I've added your reports to the appropriate internal work items open for the bugs so that our developers are aware. We plan to release a fix in a future update to 1Password.

-Dave

ref: dev/core/core#20070
ref: dev/core/core#20148

April 3, 2023

Just passed 6 weeks since this issue was reported.