Skip to main content
benmattison
July 29, 2022
Question

Apple Watch Unlock Stopped Working

  • July 29, 2022
  • 58 replies
  • 7676 views

Hi,

I have a newish M1 MacBook Pro and a Apple Watch. When I first installed 1Password on it, unlocking with Apple Watch worked perfectly but at some point it stopped prompting me and I haven't been able to bring it back with my usual routine, which are turn it off in 1Password, turn off "Use Your Apple Watch to Unlock Your Mac," and then turn them both on. Any other steps to suggest?


1Password Version: 8.8.0
Extension Version: Not Provided
OS Version: macOS 12.4
Browser:_ Not Provided

58 replies

andrew_l_1P
1Password Employee
August 10, 2022

Glad to hear it, @dbarnett!

Thank you for your kind words. If you ever have any questions in the future, we're here to help. 😊

October 31, 2022

I have the same issue. It was working and now it is not. I went to 1Password -> Preferences -> Security
and there is not even a check box mentioning Apple Watch anymore. I am running Ventura on iMac Pro.

benmattison
October 31, 2022

@billdavies Please see the instructions in the second post in this thread—basically turn everything off, restart both Mac and watch in the correct order, then turn everything on. That worked or me and it has been consistently working since.

October 31, 2022

I started down that path, but so far I cannot even find the Unlock With Apple Watch - Security preference in MacOS Ventura. They completely changed the System Prefs.

October 31, 2022

It is in System Preferences -> Login Password. No longer in the Security & Privacy one.

benmattison
October 31, 2022

Ah ha!

1P_Dave
1Password Employee
October 31, 2022

@billdavies

Let us know if the steps don't resolve the issue and we can help further. 🙂

-Dave

November 8, 2022

Hi,

I have been having this problem every day for several days now. Each time, my Apple Watch continues to unlock my Mac just fine and, each time, going to settings > login password > Apple Watch fixes it (I am on Ventura with the confusing new Settings layout).

It is very frustrating to have to do this every morning. I assume this is a 1P problem as unlocking my Mac with my watch is always OK.

Is this problem recognised by the devs as something that needs to be addressed?

GreyM1P
1Password Employee
November 8, 2022

@JamesHenderson

1Password will only "know" that an Apple Watch is paired with your Mac if macOS tells it so. There's no way for 1Password to find out that information on its own. If you're finding that macOS is repeatedly not passing that information along to 1Password, try making another user account in macOS to see if that helps. If it doesn't, that would suggest the issue is system-wide, and at that point, I'd have to defer to Apple Support for some more help on that: Contact Apple for support and service - Apple Support.

Let me know how you get on with that testing. :)

November 8, 2022

1Password will only "know" that an Apple Watch is paired with your Mac if macOS tells it so.

I remember other apps (eg: Banktivity) working fine with my watch after 1P had stopped. However I will specifically check for this next time 1P stops working.