Auto Locking after a few seconds

Same here. This is really annoying because it seems like a random occurrence. Preferences are set to Auto-lock never. Sometimes it stays unlocked for hours, then it seems every time I do Cmd-Shift-\ in Chrome, it locks up, or it locks up after a few seconds/minutes. But I have not been able to come up with a totally reproducible set of steps.

@jonathancohlmeyer @fuchsr

Are you accessing 1Password on a remote device using screen sharing? Your descriptions doesn't completely fit the issue I have in mind, but I thought I should check.

Can you also try the following?

During an update, the communication between the browser extensions and the app is severed by macOS. The following steps will restart that connection.

1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select quit 1Password completely.
2. Quit your browser.
3. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock
4. Open your browser.

This is using the app, not the browser extension. Yes, I am using a remote Mac with screen sharing.

No, no access via screen share.

But your second suggestion made me find a way to reproduce it. I quit 1PW and Chrome. Restart Chrome. 1PW icon in chrome shows locked. I click on the icon, unlock with fingerprint. Now I press Cmd-Shift-\ and the Quick Access dialog pops up. Icon shows unlocked and suggestions are offered. I quit the dialog by pressing Esc or clicking elsewhere, now the 1PW extension immediately locks again. Totally reproducible.

However, if I launch the 1PW app first , it works as one would expect.

@jonathancohlmeyer

Your issue appears to be the known issue I had in mind. I don't have a resolution but it appears that we're auto locking and the high-performance mode plays some role in it. You might try with that option disabled in screen sharing.

ref: dev/core/core#26064

@fuchsr

Do you have the following enabled? If not, please do so.

1Password > Preferences (Settings) > General - Keep 1Password in the menu bar

Huh, with this option enabled, exiting out of the QUick Access dialog in fact keeps the extension unlocked. Of course now I have another icon up there that I'd rather now have... I guess I can now delete 1PW from the dock...

Yeah, it does require another icon in the menu bar. If you truly want to use one icon you can also set it to open 1Password.

1Password > Preferences (Settings) > General - Click the icon to - (select an option) Show a menu, Show Quick Access, or Show the Main window

@1P_Tommy

This solution is a big security issue, telling users to turn off auto lock!

And if you do not, then 1Password is unusable! This needs to be fixed as soon as possible!

@jonathancohlmeyer

I'm not talking about auto-lock settings. For your situation you would turn off high performance mode within screen sharing.

If you're looking to adjust your autolock settings they can be done here. 🔒 How to set 1Password to lock automatically