Auto Locking after a few seconds

I've been having this locking issue for years on both Intel and M1 Mac Minis, predating High Performance sharing. But yes, I am using HP now.

VXF-35319-882

For Jump Desktop users...I was able to stop the instant locking by unchecking "Privacy Mode" under the Jump Desktop "Remote" menu.

@Jono_Spiro

Thank you for posting the Support ID. I see that my colleague sent you a reply via email a few hours ago, please continue the conversation there.

-Dave

ref: VXF-35319-882

@carlmattson

Thank you for sharing that tip for Jump Desktop users! 🙂

-Dave

Been a year now, any updates on this? Will we ever see a fix?

@aaronpace

My apologies for the continued inconvenience, the issue is still open in our developer's backlog. Have you tried the steps in my post from August? They might help the situation. You can find the steps here.

-Dave

Hi Dave,

The workaround sometimes works, then it stops working. Definitely nice to see it sometimes works, but it's still inconvenient when it stops working. High performance mode is really a must. If anyone actually tries using it, you can see it's much easier on the eyes. I consider it an accessibility feature and for that reason using standard mode isn't really acceptable. I hope this gets some attention instead of being a niche ask.

Thanks for the help.

@aaronpace

Thank you for trying the workaround, I'm sorry that it only works temporarily. I've shared your comments regarding the impact this issue continues to have on your workflow with our team.

-Dave

Still finding the autolock issue on High performance screen sharing, the link to the workarounds (linked here) doesn't work anymore either

Still affecting me too. Is this actually being worked on or is it backlogged? If the latter I may reach out to your executive team to have this looked at.