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April 15, 2023
Question

Autofill has stopped working, which it does from time to time.

  • April 15, 2023
  • 23 replies
  • 582 views

I've been using 1Password on several devices successfully for a couple of years. Lately, Autofill on my Windows 10 on PC with Chrome has stopped working, which it does from time to time. I've used it successfully several times today, on several websites, then it suddenly stopped working. It does this from time to time. I go through the usual steps of visiting the 1Password.com website, logging in, then out, then in, disabling the extension, then re-enabling it, and it works for a while. Later in the day, for no reason, it no longer works, even on sites it worked on earlier today. Whereas earlier in the day, click on a website's username field prompted 1Password to show my logins (sometimes, more than one account - mine and my wife's), I picked one, and logged in fine. Later, this failed on the same website - I have to resort to popping up the extension, copying the username and password, etc., and pasting it.
This have been happening fairly frequently, and I'm not logging out of 1Password, or my PC, or anything unusual.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
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Referrer: forum-search:https://1password.community/search?Search=autofill%20not%20working%20on%20windows%20desktop

23 replies

May 5, 2023

+1, having the same issue since I started using 1password a month ago. I think it might have to do with me using 1password across multiple Chrome profiles?

May 18, 2023

When I close and re-open the Chrome browser, I need to log in to 1Password again of course. Then, it'll work just fine for a while, and then randomly fail again.

steph_giles
1Password Employee
May 24, 2023

Hey everyone,

It sounds like there may be a few different issues that you are running into here. The best way for us to help provide accurate guidance to get things on track would be for you to send some further details over via email so we can work on each case individually. If you are able to could you please send over the following:

Please attach the reports to an email to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Thank you!