Autofill stops working in Chrome until restart of Chrome

Hi @elfenlied, sorry about the filling issues that you're seeing. I have a few questions:

• Does this happen on a specific website or does it happen on any random website?
• Does this happen after a specific action or condition such as after your computer has been idle for some time?
• Do you ever get any error messages?
• Do you have any other extensions installed in Chrome? If so, what are they?
• Do you have any anti-virus or anti-malware programs on your computer?
• Do you use a proxy or VPN?

Looking forward to your response!

Hi @Joy_1P,

Thanks for your reply.

Does this happen on a specific website or does it happen on any random website?

When it happens, it happens on all websites.

Does this happen after a specific action or condition such as after your computer has been idle for some time?

I couldn't notice a specific action/condition that triggers it.

Do you ever get any error messages?

No.

Do you have any other extensions installed in Chrome? If so, what are they?

• Google Docs Offline
• Loom
• NordVPN
• Return YouTube Dislike
• uBlock Origin
• Vue.js devtools

Do you have any anti-virus or anti-malware programs on your computer?

No.

Do you use a proxy or VPN?

NordVPN via the Chrome extension, on and off, but mostly off.

@elfenlied thanks for those details. Can you create a http://support.google.com/chrome/answer/2364824 in Chrome, install only https://chrome.google.com/webstore/detail/1password-%E2%80%93-password-mana/aeblfdkhhhdcdjpifhhbdiojplfjncoa in it, and then test to see if that makes a difference? If NordVPN is installed outside of Chrome, can you make sure to disable it and then test how things go with that as well? I look forward to hearing from you again.

@Joy_1P, done, no problem in the new user profile so far.

Also, no problem in two other profiles (I use four profiles in total, including the new empty one I just created).

I also noticed something: I can fix the problem by disabling/re-enabling 1P's extension.

@elfenlied thanks for testing things out in the new browser profile. It sounds like there may be a conflict with another browser extension, which is causing 1Password to not work properly. Depending on the other browser extension, disabling/re-enabling 1Password may help temporarily.

Could you add the extensions that you have in the original profile with the issue to your new profile? Please add them one by one and test 1Password with each to see which one results in autofill not working. I suspect that the issue is with your NordVPN extension or uBlock Origin.

I am having the same issue. I use Chrome within Wavebox.
Other 1password functions also get broken. Like getting the message 'unable to save item'.
It happens at least once a day. Chrome restart temporarily resolves these issues.
For me disabling/re-enabling 1Password does not resolve these issues.

Hey @bmesnard, I'm sorry to hear about the issues that you're encountering. The "unable to save item" error indicates that the extension is unable to sync with our servers to save your logins. Could you try the following to re-sync your account and see if that will help?

1. Right click the 1Password icon in your browser toolbar and choose Settings.
2. Under General, disable "Integrate with 1Password app".
3. Under Accounts & Vaults, sign out of your account.
4. Sign back into your account.

If you use the 1Password desktop app on your computer, please go back and re-enable "Integrate with 1Password app". If you do not use the 1Password desktop app, then please leave it off.

After that, please test things out by saving a new login. If there are still issues, please let us know the following:

• Do you have 2fa enabled for your 1Password account?
• Do you use the 1Password desktop app? If so, what version is it?
• What version of the extension do you have installed?
• Could you let me know what issues you've run into in regards to autofill?
• Have you seen any other issues?

I look forward to hearing from you.

Just a couple of details.
Right clicking on the 1Password presents the same panel as left clicking.
There is no 'Settings' visible on that panel.
'Settings...' is visible after clicking on the hamburger icon to the right of the search field.
Clicking Settings displays the Settings panel.

I do not use the 1Password desktop app.

I have disabled the app integration.

I'm not sure this will resolve the recurring issue where 1Password seems to just stop working. Credentials fields when logging in to a website are no longer recognized and the 1Password icon is not displayed. Autofill also stops working.
The only way I've found to fix this is to restart Wavebox.
This seems to happen at least once a day with both PCs and Macs.

Thanks!

I confirm I have the same issue. The extension was working fine until 2.7.0. This is when issues started. Basically, the extension just stops working. I can see my vault but trying to go into settings doesn't work. Autofill also stops working when in this state. I have to disable and re-enable the extension to solve the issue. This is a temporary fix as the extension will stop working again. The issue used to happen less frequently in 2.7.0. It's worst in 2.8.1. This is using Chrome 110 on a chromebook

Hey @bmesnard, @slajuene,

I'm sorry for the trouble. I think at this point it would be helpful if we could take a closer look at some logs and what may be going wrong. Could you please send over the followring:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report (if you have the 1Password app installed): https://support.1password.com/diagnostics/

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!