Autofill stops working in Chrome until restart of Chrome

Ok! I'll do this the next time the issues occur.
Thanks.

Continually broken on Chrome for many weeks, but you're going to respond as if this is a big surprise?

Your instructions for attaching a console log don't work - file type not allowed.

Hi @jpawlicki, I'm very sorry that you've encountered an issue with filling in Chrome. Because everyone's setup is different, we have to look at each user's case individually. That means we'll sometimes repeat our questions or comments. That doesn't mean we are not paying attention. It's the opposite -- we ask because we need to know more about the issue on your end in order to help you get to a solution.

I do see that you've attached a screenshot of your logs in this thread. Before we dig into the logs, could you let us know the following:

1. What specific unexpected behavior are you seeing? For example:
2. Do you get an error message when trying to fill?
3. Does the extension never unlock and does it freeze up?
4. Do you have troubles with saving logins or generating passwords?
5. Does the issue happen consistently or intermittently (such as after your computer has been idle for some time)?

6. Does the issue happen on one specific website or all websites?

7. Do you have the 1Password desktop app installed? If so, what version are you using?

8. What version of Chrome and the extension do you have running?

9. Do you have any other extensions in Chrome?

10. Do you use an antivirus, proxy, or VPN?

Please reach out to us at mailto:support+forum@1Password.com with the details above. It would be easier to communicate via email so that we can go over account specific things if they come up. If you send an email, make sure to include a link to this thread as well as your username. After the email is sent, you'll get an automated reply with a Support ID. Please post that here so we can locate your ticket and ensure that it gets a prompt response.

Quick update.

I disabled uBlock Origin and did not experience the 1P bug since then.

A few days later I got a new macbook with a fresh install of macOS, on which I replicated my Chrome profile with the same extensions (1Password, Google Docs Offline, Loom, NordVPN, Return YouTube Dislike, uBlock Origin, Vue.js devtools). And I haven't experienced the 1P bug so far on the new macbook (despite having uBlock Origin enabled).

Wanted to mention it's been 4 days since the last 1password glitch. Fingers crossed issues are infrequent enough to be a minor annoyance with the 1password beta.

@Joy_1P: Thanks for the very thorough reply. In my case, which I would assume to be about as generic and common as possible: Windows 11 running latest Chrome (111.0.5563.65) and the latest 1Password app available. None of the myriad complicating factors. e.g. VPN, Proxy, etc., that one may wish to point to. While everyone's setup is different, it seems unlikely that you folks wouldn't already be aware of problems with your app on the lowest-common-denominator client out there. Rather than many independent deep dives into specific client setups looking for variables, perhaps more robust testing is indicated.
P.S. Your written instructions re: console log being wrong is not a good sign.

@jpawlicki Thanks for your response.

There can be a bunch of different reasons why filling is not working. For one person, it may be a specific website. For a second person, it may be the interference of another extension. For a third person, it could be their browser permissions. One sweeping fix isn't going to resolve everyone's issue, which is why we have to ask questions and look into everyone's setup separately.

To be clear, there are existing filling issues that exhibit the same behavior and that occur with the same setup. However, in your case, we would need more information to see if that would apply. Here are some of the details we asked about but still do not yet have:

What specific unexpected behavior are you seeing? For example:
-Do you get an error message when trying to fill?
-Does the extension never unlock and does it freeze up?
-Do you have troubles with saving logins or generating passwords?
-Does the issue happen consistently or intermittently (such as after your computer has been idle for some time)?
-Does the issue happen on one specific website or all websites?

What version of the extension do you have running?

Do you have any other extensions in Chrome?

As for the extension console log, I do see that we asked for it to be sent to us at mailto:support+forum@1password.com via email. We don't mind for it to be posted in the forum. However, we still need the details above to determine where things are going wrong. If there's anything specific that you had trouble with in regards to collecting the logs, please let us know.

Issues recurred today.
Console log sent.