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March 5, 2023
Question

Autofill stops working in Chrome until restart of Chrome

  • March 5, 2023
  • 26 replies
  • 1695 views

Hi,

Autofill in Chrome works normally until it doesn't. When this happens, the suggestion box does not show when I click on text inputs, and clicking "Autofill" from the extension itself does nothing either.

It works again after restarting Chrome.


1Password Version: 8.10.0
Extension Version: 2.7.0
OS Version: macOS 11.7.3
Browser:_ Chrome 110.0.5481.177

26 replies

March 21, 2023

I am having similar issues as mentioned in this thread:
* I use the 1password extension in Chrome (I believe it is up-to-date the version i Have is 2.8.1)
* I do not have the 1pass desktop application
* Every time I try to save a login within the browser I get "unable to save item"
* Even after I enter it manually, it does not show up in the extension (I have to do the whole sign in and out of my account in order for it to show up)
* I tried to do the steps you said about disabling the integrate with app feature. It still doesn't work.
* I was not able to find if I have 2fa enabled on it.

Another issue I often have is that I try to select “use suggested password” and it never fills it in. I end up having to create my own password.

March 23, 2023

I am having similar issues. One thing I noticed today is that when I close the browser and open fresh, the 1password extension works great. When I open the developer tools in chrome, my 1password immediately stops working.

To test this further, I created a new profile, and added the 1password extension, and everything worked great. Then when I open the developer tools, and go to the "Application" tab, and click "Service Workers" and then check the "Update on reload" button, everything stops working for me. Doesn't matter if I uncheck the box, or close developer tools, I just get a blank box with a spinning circle in the middle when I click the extension. Closing the browser fixes the problem, until the developer tools are opened again with "Update on reload" checked.

March 23, 2023

Hey @sl7123, could you right-click on the 1Password icon in your browser's toolbar, select Settings, and let us know the following:

  • Do you still have the "Integrate with 1Password app" setting disabled?
  • Do you have "Automatically lock 1Password" off under Security?

Additionally, please collect your extension console logs for us next time the issue appears: https://support.1password.com/cs/extension-console-log/

Attach the logs to an email message addressed to mailto:support+forum@1password.com. With your email please include:

  • A link to this thread: https://1password.community/discussion/comment/681072/#Comment_681072
  • Your forum username: sl7123

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

March 23, 2023

Hey @user023875823, the issue that you're experiencing is a bit different, as it is specific to the "Update on reload" setting in Chrome DevTools. This is a known issue, and I've added your post here to the internal ticket that we have opened for it. Hopefully, there will be a fix for this issue in the future.

For now, I recommend turning off the "Update on reload" setting, quitting Chrome completely, and relaunching Chrome. After you do that, you'll be able to use the extension while Chrome DevTools is open.

I hope that helps. If you have any other questions, please let us know.

ref: dev/core/core#20237

March 25, 2023

Hi @Joy_1P,

I still have the "Integrate with 1Password app" setting disabled and I have "Automatically lock 1Password" off under Security.
I did as you asked and sent the console to the support email. The support ID I received in return is: [#YMD-45651-933].

Thanks!

steph_giles
1Password Employee
1Password Employee
March 29, 2023

Thanks @sl7123, I see our team are helping you over email.

Let us know if there is anything else we can help with at all.