Biometric Login not working

Hi @krischik, thanks for writing in. While there are a few situations where your account password would be required outside of the "Require password" interval when biometrics are in use, this doesn't sound like expected behavior.

I'd like to ask you to reset Biometric unlock then check if the issue persists:
1. Open and unlock 1Password for Android.
2. Tap the account or collection icon.
3. Tap Settings > Security.
4. If on, tap Biometric unlock off.
5. Tap Biometric unlock on.
6. Tap back and close the Settings menu.
7. Tap the account or collection icon > Lock.
9. Enter your account password and unlock 1Password.
10. Tap the account or collection icon > Lock.

Are you now prompted to scan your fingerprint?

Of course this makes me wonder: How important is a long and complex password for 1Password?

While we certainly recommend using an unique, random and memorable password the Secret Key does the heavy lifting. With a unique and random password, using something that’s easy to practice regularly is perfectly fine.

Thanks for the hint. Re-adding biometic data seem to have worked but I'll wait a few days for the final verdict. Note that I also re-added my fingerprints as Samsung doesn't always get it right first time.

I'm glad to hear that worked @krischik! Let us know if the issue pops up again and we'll be here to help.

I am having a maybe related problem.

I tried this and it worked when I tried openning it the second time around. However, when I try using other apps, and I click on autofill with 1password, it always asks me for my master password. How can I avoid this?

Hey @francispoulin, thanks for reaching out! Can you try changing your auto-lock settings:
1. Open and unlock 1Password for Android.
2. Tap the top right profile icon.
3. Tap Settings > Security.
4. Tap "Auto-Lock on Exit", and extend it to a longer time.

Does adjusting that setting allow you to use your fingerprint for a longer period of time?

Thanks for the reply.

I have tried this and made it the longest possible time of 8 hours but I'm not sure it's going to help. So far it hasn't.

The problem is that whenver I try and autofill information from 1Password, my phone (android) always asks for my master password instead of my fingerprint.

Hi @francispoulin, thanks for your reply.

Just to confirm, have you tried the steps I shared with krischik in my post above? If not, please try those steps and let us know if you are now prompted for your fingerprint more consistently.

If the issue continues, I'd like to ask for the make and model of your device as well as the version of Android and 1Password installed. Additionally, are you using a work profile or have you recently added or removed saved biometry from your device? Thanks again!

Hello,

Thanks.

I tried this and I am now promoted for my fingerprint when using 1Password.

The problem is when I use Chrome, and I select autofill for a password, I am always asked for my master password.

This is on a Pixel 7.

Android 13.

1Password 8.10.1.

This is my personal phone and account.

Hey @francispoulin, thanks for confirming that you are being prompted occasionally for your fingerprint.

If you open 1Password, unlock 1Password, then navigate back to the Chrome sign-in page, are you then prompted for your fingerprint?

Thanks for the reply @ag_audrey. I did exactly what you suggested and even after successfully unlocking 1Password with my figureprint, and keeping it open, when press auto-fill in chrome, it still asks me for my master password. I presume it should not be dong that?