Biometric Login not working

Thanks for confirming that @francispoulin, that doesn't sound right.

To help investigate further, I'd like to ask you to create a diagnostics report from your Android device:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/138404/biometric-login-not-working#latest
• Your forum username: francispoulin

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

Thank you for your answer and sorry for my late reply.

I have submitted a diagnostics report but after several minutes I still have not received an automatic reply.

I will post the number as soon as I receive it.

Hi @francispoulin,

I have found the email you'd sent with the diagnostic report attached and have replied to this email with the next best steps to try. 😀

-- Brendan

Thank you for the help! I followed your instructions and I noticed that I had 2 1Passwords I could choose from. The first one was preselected, which I am guessing is version 7. I deleted it and selected the other one, version 8.

I tested it out in chrome and sure enough it now asks Open 1Password, and all is well. Thanks for noticing this small but important detail!

I guess a lesson to learn from this is when I updated to a new version I should delete the old version.

Thank you everyone for all the help and I am happy to say that my problem seems to be solved. Cheers!

Thanks for the update @francispoulin! On behalf of Brendan and the team, you are very welcome. Let us know if there's anything else we can help with!

I noted that fingerprint login for the newest Samsung devices are kind of unreliable. Seems that Samsuns switched technology and not for the better. Any plans to support Face recognition for Android?

@krischik

Face recognition in 1Password for Android requires "Class 3" facial recognition hardware, like that found on the Pixel 4, which is similar to the Face ID camera arrays on iPhones and iPads, that work by building a 3D model of your face and storing it securely.

Although some Android devices might support face unlock for the device itself (like my Pixel 7 Pro), that functionality isn't "passed through" to other apps like 1Password unless the facial recognition hardware is Class 3.

Using my Pixel 7 Pro as an example, I can unlock it using face unlock, but 1Password for Android can only "see" the fingerprint sensor.

Hope that helps explain it, but I'll be here if you have any questions. :)

No need to beat around the bush. Only the Pixel 4 is still the only Class 3 which is kind of disappointing.

@krischik

It is disappointing, yes. I'd love to see more new devices with high-security face unlock. That would then make face unlock available to third-party apps like ours, either instead of (or in addition to) fingerprint unlock, and it'll give people more choice. Similarly, a bigger push from manufacturers to include biometrics (of any type) on Android tablets would be a big help.

I just started having the same issue & followed the steps above but it didn’t solve my problem. When attempting to open the app I’m met with “That didn’t work. Check your password and try again.” every time. I turned biometrics on and off and extended the lock time but always prompts me to enter the password.
Samsung s21 fe 5g
Android 13
One UI 5.1
1Password 8.10.16

Thanks for any assistance