Hi @doug8800, thanks for writing in. I'm sorry Biometric unlock isn't working as expected.

To help us determine the issue, I'd like to ask you to create a diagnostics report from your Android device:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/138404/biometric-login-not-working#latest
• Your forum username: doug8800

You should receive an automated reply with a Support ID number that looks similar to: [#ABC-12345-678].  Please post that number here when you receive it.  Thanks again!

QGK-44493-655

@doug8800

Thanks! I can see we've replied to you by email, and you've replied to us, so we'll continue with you by email. :)

Hi,
I am having the same issue as doug8800 on the exact same phone.
Is the issue resolved?
Thanks

Hi @Blf, thanks for writing in. I'm sorry Biometric unlock isn't working as expected.

We're currently investigating an issue where Biometric and Device unlock can stop working on some devices. If you haven't already, I'd like to ask you to try resetting Biometric unlock with these steps:
1. Open and unlock 1Password for Android.
1. Tap the account or collection icon.
1. Tap Settings > Security.
1. Under Unlock, select Password.
1. Under Unlock, select Biometric.
1. Tap back then close the Settings menu.
1. Tap the account or collection icon > Lock.
1. Enter your account password and unlock 1Password to finish Biometric unlock setup.

If Biometric unlock still isn't working, I'd like to ask you to send in a diagnostics report to help us investigate further. Here's that information for your reference

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/138404/biometric-login-not-working#latest
• Your forum username: Blf

You should receive an automated reply with a Support ID number that looks similar to: [#ABC-12345-678]. Please post that number here when you receive it. Thanks again!

Hi! I'm also having the exact same issue.

I've followed the steps described above by @1P_Timothy with no luck. I've also sent an email with the diagnostics data. I haven't gotten the support number, yet.

Hi guys,
Just flagging I have the same issue, device is Samsung S21 as well.

Having the same issue too, Samsung S21+, been ongoing for a few weeks.

For my Galaxy S21+ Samsung re-released the October software update: https://doc.samsungmobile.com/SM-G996B/DTM/doc.html

After installing it biometric sign in works again.

@tripmckay – That's good to know, thank you! We're keeping an eye on the situation with this, and I appreciate the link as well. :)