Both TouchID and Apple Watch required to unlock

@dlaurens

Now that is 100% one I don't recall having seen before. It sounds more like Touch ID is failing. Well, that's how I 'm envisioning it. 🤔 I'd recommend getting you over to our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report.

1. Open 1Password.
2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
3. Select Advanced.
4. Select Send Diagnostics.
5. Select Reveal to locate the report in your Downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: dlaurens

• A link to this thread: https://1password.community/discussion/147188/both-touchid-and-apple-watch-required-to-unlock#latest

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

@dlaurens

I stand corrected. I just located a bug report in our system like you described. I've added your report to that tracker. If you wish you can send the report. If not, our tracker describes your exact symptoms.

Went our for dinner with family after I posted this in the forum, came back home didn't touch the laptop until now, and now the Apple Watch option in 1Password security settings disappeared. I checked my "Touch ID & Password" setting in my Macbook, my Apple Watch is still there. Now when I lock and unlock my 1Password it asks me to to type the password after Touch ID.

@dlaurens

Now the Apple Watch option in 1Password security settings disappeared

This can happen when we're having trouble getting information from macOS as to the availability of the watch.

I'd go ahead and send the report to the technical team. It sounds like you might be bumping up against more than one issue.

Diagnostics sent. Support ticket ID is IRL-29925-919. Thank you.

Confirmed. It's here and with the correct team.

ref: IRL-29925-919

Having the same problem. I have done a little testing and in my case it may be related to adding a second fingerprint to touchid.

When touchid has two fingerprints registered and I try to unlock 1Password I get the touchid prompt followed by the prompt to double-click on my watch. My watch is UNCHECKED in 1Password preferences on the security tab.

As soon as I delete the second registered fingerprint 1Password returned to working as expected, touchid unlocks it without involving my watch.

I sent diagnostics under the ticket below, can't remember if I had 1 or 2 fingerprints at the time I pulled the diagnostics. Support Ticket: WKH-62892-843

@murphymac

I'm sorry that you're seeing the same issue. I see that my colleague has sent you an email with some steps for your specific situation, please continue the conversation there.

-Dave

ref: WKH-62892-843

Same here, touchId authentication will always fail if I save more than one fingerprint.
macOS version: 14.4.1
model: M3 Pro 14 inch
1Password Version: 8.10.36

@mgbaozi

I'm sorry that Touch ID unlock isn't working with 1Password on your Mac. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/715154/#Comment_715154
• Your forum username: mgbaozi
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave